# Pravin S M > Senior Software Engineer | Real-Time & AI-Powered Solutions | Full-Stack Development | Cloud & LLM Applications Location: Fort Collins, Colorado, United States Profile: https://flows.cv/pravin Senior Software Engineer with 5+ years of experience building secure, real-time, and AI-powered applications across front-end, back-end, and cloud. Skilled in distributed systems, API design, and performance optimization. Besides gravity, nothing keeps me down - I thrive on building innovative, AI-powered solutions that make a real impact. ## Work Experience ### Senior Software Engineer @ SaleAssist.ai Jan 2023 – Jan 2025 Developed and optimized scalable web applications in real-time systems, enhancing user experiences, performance, and reliability through innovative front-end engineering and strategic technical solutions. • Engineered and scaled dynamic web applications, dashboards, and calling interfaces, implementing navigation redesigns, widgets, and PiP, significantly improving user experience across AI and live agent calls. • Architected and optimized a real-time video calling system with Agora Web SDK, achieving a 90% improvement in video quality, 60% faster connections, and reliability across one-to-one, one-to-many, and live streaming use cases. • Redesigned and developed key platform configurations from the ground up, including strike and agent configurations, video message systems, and screenshare enhancements, stabilizing core product offerings and enhancing new feature integration. • Managed site operations and analysis, resolving 50+ critical issues, improving calling interface efficiency, and ensuring high quality interactions for 3K+ clients, 6K+ agents, 160K+ meetings, and 130K+ hours of calls. • Delivered design and product upgrades, enhancing direct customer experience, accelerating TAT on requests, supporting revenue growth, and shaping flagship AI-first features for the platform. • Mentored junior developers through debugging support and code reviews, elevating code quality and team efficiency. ### Software Engineer @ SaleAssist.ai Jan 2022 – Jan 2023 ### UI Developer @ KidBit Jan 2021 – Jan 2022 Led front-end development and end-to-end site operations for a responsive web platform, collaborating with UI teams to elevate user experiences, optimize performance metrics, and ensure reliable, high-availability functionality. • Delivered a full website under a 3-day deadline despite hardware limitations, rapidly upskilling on unfamiliar tools and producing bug-free code under tight turnaround times. • Oversaw daily platform performance and resolved critical issues, maintaining 99.5% uptime and reinforcing reliability. • Automated workflows and built web scraping tools, streamlining workflows and boosting data collection efficiency. ### Developer @ NETART-INDIA Jan 2021 – Jan 2021 | Coimbatore South, Tamil Nadu, India Delivered full-stack web development and workflow automation solutions using React, Next.js, and Gatsby, elevating user engagement, driving site performance, and generating significant time and resource efficiencies. • Integrated back-end functionality with WordPress, strengthening content management and reliable content delivery. • Automated HR workflows using Integromat and Google Apps Script, slashing manual onboarding tasks by 95% and reducing processing time from 1.5 hours to 10 minutes. ### Participant in Open Source Contribution @ LetsUpgrade Jan 2020 – Jan 2020 | India The open source project were under "Build with LetsUpgrade" initiative organised by LetsUpgrdae EdTech Private Limited. I worked as backend and frontend developer in the open source project named Charity App, as one of the team member. It was great experience. ### Web Developer @ OneYes Elearning Jan 2020 – Jan 2020 | Chennai, Tamil Nadu, India I had great experience by working as web developer in one yes technology. Our team developed a website for hackathon event and also the event was successfully conducted. ### Participant in Full Stack Application Development @ Coda, a Presidio Cloud Company Jan 2020 – Jan 2020 | Chennai, Tamil Nadu, India It's a three day Coda launchpad workshop on full stack application development conducted by coda global, India. I learned angular for front-end and java with spring for back-end . I used MySQL database for the application. ## Education ### Master of Computer Information System (M.C.I.S) Colorado State University ### Bachelor of Engineering in Computer Science PRATHYUSHA ENGINEERING COLLEGE ## Contact & Social - LinkedIn: https://linkedin.com/in/pravinsm - Portfolio: https://pravinsm.netlify.app --- Source: https://flows.cv/pravin JSON Resume: https://flows.cv/pravin/resume.json Last updated: 2026-03-30