• Drive consumer banking and card platform digital transformation, enhancing mobile banking coverage by a fifth and saving 25 seconds to open an account.

• Drive execution of KYC/AML compliance capabilities, enhance fraud detection and compliance with international banking standards. • Collaborated with transnational teams in New York, Singapore, and India, orchestrated the provision of application upgrades on a 5M+ base of loyal users.

• Specified analytics dashboard to monitor customer interaction and health of transactions so that the leadership can make real time products decisions.

• Carried out fintech trends competitive benchmarking (BNPL, digital wallets, embedded finance), which affected the roadmap of Citi in next- generation financial products.

• Better customer onboarding through the development of efficient digital processes, reducing drop-offs by18 percent and balanced applications.

• Created an efficient online onboarding process that reduced application drop-offs by 18 percent, which accelerated the acquisition of new customers.

• Developed real time dashboards to track transaction health, customer adoption and product KPIs to make data-driven decisions in leadership.

• Undertook market research on BNPL, digital wallets and embedded finance to inform the future-oriented digital financial services roadmap at Citi.

• Introduced AI-powered conversational outreach (chatbots, SMS/voice AI) which enhanced Improved customer onboarding by creating smooth digital processes, reducing drop-offs (by 18% and catalysing more applications) completed.

• compliance improved by 18 percent and fewer missed appointments by 22 percent among various healthcare providers.

• Clear and implemented roadmap on predictive analytics dashboards where clinicians will be able to track patient outcomes in real-time and streamline care pathways

• Cooperated with data science departments to make NLP and machine learning models work together with engagement flows to make them more personal and respond to them.

• Provided HIPAA-compliant integrations with EHRs and third-party telehealth platforms, reducing the onboarding time of new clients by 25.

• Collaborated with marketing, operations and clinical stakeholders to address healthcare challenges through AI-enabled product functionality to increase CSAT by 15.

• Managed interdepartmental, remote teams (engineering, design, QA, data science) to roll out scalable tasks to enterprise healthcare customers across the nation.

• Introduced an online claims system that has enabled the company to cut the time that claims take to be processed by 18 percent and increase the degree of accuracy in resolving a claim.

• Implemented the policy renewal and payments portal, more online renewals (22% more) and reduced manual servicing costs.

• Working with compliance/legal teams to implement insurance regulation at state levels in workflows, with a 30-percent reduction in audit exceptions.

• Constructed Fraud detecting dashboard, based on analytics and rules-based engines, which prevented up to 10M in possible fraudulent claims each year.

• Cooperated with the engineering, underwriting and operations to roll out scalable agent/underwriter tools, and enabled cross-team effectiveness to increase by 15 percent.

• Tracked KPIs (churn, claims cycle, NPS) alongside used SQL, Tableau, and Power BI to inform, data-driven strategies that have led to policyholder retention 12 increase

• Led end to end lifecycle of wallet, UPI and on-boarding merchants, increasing monthly active users by 22% and decreasing the time to activate merchants by 30%.

• Implemented and developed fraud detection and KYC/AML compliance functionalities, reducing risk cases by 40 percent and complying with regulations of the RBI.

• Partnered with healthcare customer Practo to combine Paytm payments and CRM processes, which facilitated a smooth patient payment and customer adoption process in 200+ clinics.

• Competitive analysis and user research were carried out on the release of 3 new digital payment products, which exploit fintech opportunities that grow quickly.

• reliable teams of 15+ engineers, designers and compliance professionals working across functions with a high quality of output and meeting of revenue goals.

• Developed merchant analytics dashboards, which cut the reconciliation time by thirty-five percent and uplifted merchant satisfaction.

• Defined and executed product vision and roadmap, aligning 18 cross-functional teams and senior stakeholders, which drove a 25% increase in category revenue and improved overall marketplace performance, in alignment with the business strategy.

• Conducted detailed market trends and competitor research to identify high-growth opportunities across the product line, directly influencing

$2.0M in new revenue streams through strategic product launches and category expansions.

• Collaborated with UX/UI teams to design seamless shopping experiences, creating wireframes and prototypes in Figma that improved lead generation by 15% and boosted sales conversion by 12%.

• Led backlog management and prioritization in Jira, streamlining project execution and improving operational efficiency by 20%, ensuring clear visibility across multiple product tracks.

• Developed and monitored KPIs and performance dashboards, providing data-driven insights that helped leadership reduce decision-making time by 35% and increase customer satisfaction scores (CSAT) by 14%.