# Prerna Aggarwal > Product Design Leader with over 15 years of building highly successful innovative products. Location: San Francisco Bay Area, United States Profile: https://flows.cv/prernaaggarwal Passionate product design leader with hands-on experience across a diverse range of domains: Agentic AI, web, mobile, enterprise, consumer, cybersecurity, demand generation, social network, and online gaming. I foster team's success by communication and collaboration. I am an advocate for a great customer experience. I have coached team members to be able to perform all aspects of design and research. My teams has been able to consistently deliver outstanding products known to have the best user experiences in their respective domains. I have helped launch and evolve many innovative products at both startups and Fortune 500 companies. Key Strengths: User-Centered Product Design, Agentic AI, Machine Learning, Lean UX Practices, Design Thinking and Innovation, Design Sprints, Early-Stage Concept Validation, Rapid Prototyping, Qualitative User Research, Metrics and Analytics, Cross-Functional Team Management and Building, Agile Product Management, Usability Testing, Design Evangelism, Social Network, Responsive Web, Mobile Applications. ## Work Experience ### Sr. Director of Product Design @ ServiceNow Jan 2024 – Jan 2025 My global team of designers and managers delivered award winning experiences on ServiceNow's top products across 5 business units, driving more than $2.5B in revenue. I also led the cloud strategy for the company and led the AI vision designs for 6 pilot products across various Businesses. I created enablement resources for my teams and helped develop consistent experiences by working closely with the platform team to improve the patterns and the guidance on how to use them. I was selected to participate in a 9 month training program specifically designed by our C-Suite for the top few high potential leaders at the company, to be the future executives. I spearheaded efforts to design the best user experiences for Agentic AI in ServiceNow products by working closely with AI leads across the company, including the platform teams. I led creation of some of the most critical AI interaction patterns deployed in all ServiceNow products. Led the design teams of a couple of acquisitions to integrate into the ServiceNow’s ecosystem. ### Director of Product Design @ ServiceNow Jan 2021 – Jan 2024 | United States Proposed and led designs for integration of internal systems and products into a new unified cloud system. Led integration of third party systems and data into ServiceNow’s products. Led integration of acquired products into ServiceNow’s products. Also, led 0 to 1 launch of several products and domains. ### Design Leadership Mentor @ First Round Fast Track Jan 2023 – Jan 2023 ### Sr. Manager of Product Design @ Palo Alto Networks Jan 2019 – Jan 2021 | Santa Clara, CA Led User Experience Design teams including several Principal and Senior Level designers for the entire SASE and cloud management product portfolios. I led more than 7 core, highly successful cloud delivered security products, like the Cloud Management Platform, Autonomous Digital Experience Monitoring, Prisma Access, Cloud Genix(Prisma SD WAN) etc. Drove innovation and delightful customer experience in a highly dynamic and complex landscape of cybersecurity. Collaborated with senior executives and led cross-functional teams to create long term strategy. Also, designed and launched a few critical products from scratch as a hands-on designer. My product portfolio created multi billion dollar new revenue stream for the company. Which led me to receive a highly coveted award from the CPO. My team worked on Web, Mac, Windows, IOS and Android. We created data visualizations, configuration platforms and agents for our users. Coached team to engage directly with the users for generating empathy and evaluating ideas. Built Prisma Design System from scratch and applied to various products for visual delight and consistency. Introduced and led regular design reviews across all UX teams. Launched the first ever UX feedback booth at the customer conference. ### Head of UX Design and Research @ Vera Security Jan 2017 – Jan 2019 | Palo Alto, CA Vera is known to be one of the easiest to use security products in the industry. See product reviews: https://www.gartner.com/reviews/review/view/416899 Led the Product Design team of the company, reporting directly to the CTO. Recognized as the Top Performer of the Company and received the first even CEO’s award for creating an industry disruptive innovative design. Identified and set product strategy, envisioned complex UX ecosystems and inspired product and engineering teams to push the boundaries of what's possible. Collaborated closely with customers like GE and Cisco and with the engineering team. Conducted frequent user studies. Streamlined product management processes to ensure high quality. Responsible for the User Experience of all the Product Lines. Made POCs and prototypes to validate ideas. Conducted A/B testing to test out Ideas. Mentored and led the company's UX team and maintained product consistency. Launched several key new products like Secure Email, industry’s first Secure Editing in Browser and Classification. Continuously working towards making cybersecurity a seamless and a pleasant experience. ### Lead UX Designer and Product Owner @ Ziff Davis Jan 2017 – Jan 2017 | Redwood City Led the whole front-end product and design teams for a demand gen product. Led a globally distributed cross functional team. Sales acknowledged that great user experience was the key differentiator for the product. ### Lead UX Designer @ Ziff Davis Jan 2016 – Jan 2017 | Redwood City, CA Was responsible for the overall User Experience of the product. Designed best in class User Experience for Sales Lead Generation Software with market validation. ### UI/UX Designer (Full Time) @ The Walt Disney Company Jan 2013 – Jan 2014 | Palo Alto, CA Designed several new features, as part of the core UI/UX team. Product Owner and Design Team Lead, for the highest grossing mini game for “Gardens of Time”, Facebook Game. Performed UX studies by analyzing internal data and user feedback, identified key UX problems and offered working solutions. Created functional prototypes in ActionScript, like the “Scene Spinner” animated carousel for randomly selecting gameplay scenes. Created wireframes and flow diagrams for web & mobile game “Pirates of the Caribbean: Isles of War”. Co-authored style guides for setting the look of the game. ### UX Designer (Consultant) @ The Walt Disney Company Jan 2013 – Jan 2013 | Palo Alto ### Software Engineer - Full stack @ Accenture Services Jan 2008 – Jan 2010 | Gurgaon, India • Developed software in JavaScript and Java on multiple projects for 3 major European banks and railways. • Designed and validated user interface of a new internal resource management tool for Senior Management. • Introduced new technologies like Dojo and Ajax to increase quality and productivity. Conducted technical training sessions for the team. Received the Software-Engineer's Award at the company. ### Junior Software Engineer - Full Stack @ Accenture Services Jan 2007 – Jan 2008 | Chennai Area, India ### Software Engeering Intern @ RITES LTD Jan 2005 – Jan 2005 | Gurgaon, India Worked on and solved a complex software design problem for resource management software of Indian Railways. ## Education ### Professional Sequence in Graphic Design in Graphic Design University of California, Berkeley ### Bachelor of Technology - BTech in Computer Science Jaypee Institute Of Information Technology ### High school in Science Sanskriti School, New Delhi ## Contact & Social - LinkedIn: https://linkedin.com/in/aggarwalprerna --- Source: https://flows.cv/prernaaggarwal JSON Resume: https://flows.cv/prernaaggarwal/resume.json Last updated: 2026-03-25