• Create workflow tools with internal APIs for executives to review and approve business request to eliminate manual process and communication

• Work closely with technical team on translating business requirements to technical specifications, integration, testing, and release of internal tools

• Participate in system design with developers, create use cases, flow charts, and data sample with SQL queries

• Assist in QA testing and troubleshooting throughout the development life cycle

• Conduct User Acceptance Test (UAT) with stakeholders and obtain sign off

• Identify process that can be improved with automation or self-serving tool

• Act as the subject matter expert for most of the data source and data relationships

• Work with cross-functional teams to improve, consolidate and simplify workflow process by performing gap analysis on existing tools, metrics and dashboards

• Provide end user support and training after deployment

• Managed multiple internal tools projects from design to deployment

• Automated scheduled report generation

• Solved critical business needs for cross functional teams by analyzing complex dataset and providing ad-hoc reports

• Identified requirements from stakeholders and translated into business requirements document (BRD)

• Acted as a liaison between business and technical team

• Improved product quality and release cadence by generating business critical metrics and dashboards to support release management team

• Conducted home buying seminar weekly to educate and guide home buyers about buying process and financing options including savings opportunity

• Worked alongside prospective clients to assist them with their needs and answer their questions or concerns

• Advised clients about current market situation to better position themselves for greater advantage