●Designed custom Apex and Flows for 100+ users, centralizing Opportunity and Quote data, automating approvals, and reducing manual checks, resulting in faster quote turnaround and improved service efficiency.

● Implemented end-to-end CI/CD pipelines using GitHub Actions and Salesforce DX, automating scratch-org setup, code scans, unit tests and deployments to eliminate manual release steps, enabled consistent, one-click builds for developers, admins, and QA.

● Built and maintained record-triggered, screen, and scheduled Flows to automate intake, routing, approvals, and follow-ups while reducing manual work.

● Built REST API integrations and middleware flows to map cross-system data, execute clean transformations, and implement robust error handling and retry logic, eliminating manual updates and reducing sync failures by ~40%.

● Migrated 12+ legacy Process Builders to consolidated, record-triggered Flows, executing staged deployments with full-sandbox testing to ensure zero downtime, reducing admin troubleshooting and update effort by ~30%.

● Led code reviews, mentoring sessions, and technical workshops for junior developers and admins, fostering a culture of secure, reusable, and test-driven development.

● Managed day-to-day Salesforce administration for 500+ staff and volunteers, standardizing layouts, cleaning up unused permissions, and resolving data visibility issues, resulting in a reduction in access-related support tickets by ~35%.

● Built Salesforce dashboards using custom report types, Lightning dashboards, and advanced report configurations to surface key campaign metrics, delivering real-time visibility that replaced manual spreadsheets, reduced reporting time by ~40%.

● Designed and deployed record-triggered Flows and Apex helper classes to automate care routing, volunteer scheduling, and campaign follow-ups by mapping manual workflows and replacing them with logic-driven processes, eliminating triage and repetitive coordination work and reducing team workload by ~40%.

● Maintained CRM data quality by conducting regular audits, resolving field-level inconsistencies, and enforcing duplicate rules, standardizing updates through Data Loader to improve reporting accuracy and reduce duplicate records by ~30%.

● Authors step-by-step training guides and delivered hands-on Salesforce workshops to help users practice real scenarios, increasing cross-department adoption and reducing basic Salesforce support inquiries by ~25%.

●Led Salesforce development and administration for global Sales and Service Cloud organizations across 52 countries and 6K+ users, maintaining system uptime above 99.9%, reducing data visibility and automation-related tickets by ~25%, and enabling faster case handling across global teams.

● Developed bulk-safe Apex triggers, batch jobs and test frameworks with 90%+ coverage to process 100K+ records monthly, optimizing queries and minimizing recursion to reduce batch runtime by ~30% and significantly lower failure rates.

● Integrated Salesforce with ERP and ServiceNow via REST APIs and middleware pipelines, improving SLA compliance by 35% and reducing manual reconciliation.

● Introduced source-driven DevOps practices by implementing Git branching strategies, enforcing pull requests, and creating reusable CI/CD workflows for validation and deployments, reducing errors by ~30% and cutting preparation time by nearly 50%.