Technical Leadership & Vision

• Defined and executed platform engineering strategy aligned with company OKRs, boosting delivery velocity and resilience.

• Led the migration from AWS App Mesh to Linkerd, including Ingress transition handling millions of daily requests with zero downtime, improving latency by 30% and cutting ops overhead by 40%.

• Championed core capabilities like GitOps, Policy-as-Code, and Service Mesh adoption across multiple teams.

Mentorship & Team Enablement

• Mentored engineers on Kubernetes, observability, and platform best practices, fostering technical growth.

• Interviewed and onboarded new hires, accelerating team ramp-up and effective knowledge transfer.

Cross-Org Initiatives & Collaboration

• Partnered with Security, SRE, and App Engineering to roll out workload identity, mTLS, and runtime policy enforcement.

• Bridged infrastructure and app teams to ensure platform tools met developer needs.

Reliability, Resilience & Security Engineering

• Secured 500+ microservices using Linkerd authorization policies with least-privilege access.

• Enforced security and compliance via Policy-as-Code using Gatekeeper (OPA) and Conftest.

• Lead chaos engineering experiments and risk audits to preemptively address systemic weaknesses.

Innovation & R&D

• Evaluated and piloted new components like Service Mesh (App Mesh, Linkerd), Gateway API, and Policy-as-Code solutions to modernize infrastructure and improve scalability.

• Helped build a GitOps-first platform with Flux, Argo CD, and Terraform for automated, auditable deployments.

• Presented technical strategies and wins in internal tech talks and demos.

• 2× Hackathon Winner (2022 & 2024): Recognized for platform resilience and developer productivity innovations.

Scale & Impact

• Designed HPA scaling using Datadog External Metrics (request/queue-based), improving infra cost efficiency by 3×.

• Provision bare metal hosts including GPU nodes using PXE boot, install centos 7.4 & configure through CM.

• Deploy production (US and China), staging, development Kubernetes cluster & HDFS cluster using chef.

• Deploy PXE server, jump host on VMWare ESXi and required software packages through chef.

• Troubleshoot production, staging, development environments issues for Kubernetes cluster, HDFS clusters, Portworx, and apps. Analyze various logs through ELK when the issue occurs to find the root cause.

• Install fixes using ansible on the hosts.

• Proactively monitor various environments through Prometheus.

• Work & resolve production/dev alerts from Prometheus and incident management of customers issues.

• Create/Maintain Cloud snap Backup & restore of all stateful sets DB (Mongo, MySQL, Elastic Search) on minio.

• Deploy mongo, MySQL, elastic search through helm chart. Help templatizing apps into charts.

• Install, upgrade apps & Portworx (Persistent storage) through manifest/ helm chart using Argo CD.

• Create and maintain DNS entries for Kubernetes nodes. Create a subnet for namespace through efficient IP – IPAM.

• Troubleshoot and work with BCF support for issues related to BCF – CNI.

• SME and central point of contact for Portworx related issues.

• Write run-books in confluence for DevOps team.

• Provide quality technical support for many high-profile customers as a central point of contact for problem management, service call resolution, and proactive support through email, phone calls, chat, and Salesforce, within the SLA timeframe.

• Liaison between the engineering team, cross-functional team, product team, and practice functional/hierarchical escalation management across teams during multiple global time zones to ensure timely, high-quality solutions to customer reported issues through internal JIRA bugs and feature requests.

• Conduct regular meetings and reviews with customers, discussing open requests, providing guidance on upcoming product line features, making recommendations, etc.,

• Update Salesforce support case notes in a timely manner.

• Attain customer satisfaction(CSAT) report from the customers and meet the KPI metrics. Maintain right metrics records for the backlog service request and total service requests.

• Provide remote/on-site, on-call (weekend/extended weekday), global support embracing follow-the-sun support model for the customers.

• Provide executive support KPI reports to all the stakeholders (customer, customer/internal management).

• Assist upsell products to the customers.

• Make technical support-notes/Best-Practice procedures as knowledge base (KCS) articles for a variety of audiences (EMC employees, partners, and end-users) on Salesforce.

• Troubleshoot and resolve tier-2/3 support related tickets through email, phone calls, and WebEx, within the SLA timeframe. Received Gumby award for the Best Support Professional.

• Point of contact for escalated (on-call 24/7) support tickets to work with vendor products/dependency team.

• Onboard/training to the customers on the new platform and migrated their legacy documents to the new platform.

• Migrated various Documentum products between different OS environments.

• Installation/Upgrade of various Documentum products on Windows and DMZ Linux environments embracing change management, Release & Deployment management.

• As an SME, developed concise documentation on the installation/upgrade steps, maintaining support ticket solutions in a knowledge base for the support team.

• Involved in the feasibility system analysis of Documentum products architecture and its related server infrastructure.

• Developed migration/upgrade process & plan after conducting the feasibility analysis for over 20 environments.

• Implemented Business Continuity Plan for Documentum products as part of Risk Management.

• Mentor for junior support professionals to train them on Chevron support process, Documentum products.

• Travelled Chevron Thailand and Chevron Australia to assist streamline support process.

• Managed Distributed Configuration environments like Content Replication, Federation, etc., Implemented SSL on Application Servers.