# Priya Namasivayam > Staff Engineer - Platform at Earnin Location: Dublin, California, United States Profile: https://flows.cv/priyanamasivayam Experienced Engineering Professional with a passion for delivering high-quality technology solutions for Kubernetes cluster, HDFS cluster, Portworx (Persistent Storage for containers), Ansible, etc., Kubernetes Administrator with deep knowledge of creating new, redeploying, managing Kubernetes cluster on production. Proficient knowledge on AWS Services like ECS, EC2, S3, EBS, EFS, ELB, Route53, VPC, RDS, CloudWatch. ## Work Experience ### Staff Engineer - Platform @ Earnin Jan 2020 – Present | Mountain View, California, United States Technical Leadership & Vision • Defined and executed platform engineering strategy aligned with company OKRs, boosting delivery velocity and resilience. • Led the migration from AWS App Mesh to Linkerd, including Ingress transition handling millions of daily requests with zero downtime, improving latency by 30% and cutting ops overhead by 40%. • Championed core capabilities like GitOps, Policy-as-Code, and Service Mesh adoption across multiple teams. Mentorship & Team Enablement • Mentored engineers on Kubernetes, observability, and platform best practices, fostering technical growth. • Interviewed and onboarded new hires, accelerating team ramp-up and effective knowledge transfer. Cross-Org Initiatives & Collaboration • Partnered with Security, SRE, and App Engineering to roll out workload identity, mTLS, and runtime policy enforcement. • Bridged infrastructure and app teams to ensure platform tools met developer needs. Reliability, Resilience & Security Engineering • Secured 500+ microservices using Linkerd authorization policies with least-privilege access. • Enforced security and compliance via Policy-as-Code using Gatekeeper (OPA) and Conftest. • Lead chaos engineering experiments and risk audits to preemptively address systemic weaknesses. Innovation & R&D • Evaluated and piloted new components like Service Mesh (App Mesh, Linkerd), Gateway API, and Policy-as-Code solutions to modernize infrastructure and improve scalability. • Helped build a GitOps-first platform with Flux, Argo CD, and Terraform for automated, auditable deployments. • Presented technical strategies and wins in internal tech talks and demos. • 2× Hackathon Winner (2022 & 2024): Recognized for platform resilience and developer productivity innovations. Scale & Impact • Designed HPA scaling using Datadog External Metrics (request/queue-based), improving infra cost efficiency by 3×. ### DevOps Engineer @ NIO Jan 2018 – Jan 2020 • Provision bare metal hosts including GPU nodes using PXE boot, install centos 7.4 & configure through CM. • Deploy production (US and China), staging, development Kubernetes cluster & HDFS cluster using chef. • Deploy PXE server, jump host on VMWare ESXi and required software packages through chef. • Troubleshoot production, staging, development environments issues for Kubernetes cluster, HDFS clusters, Portworx, and apps. Analyze various logs through ELK when the issue occurs to find the root cause. • Install fixes using ansible on the hosts. • Proactively monitor various environments through Prometheus. • Work & resolve production/dev alerts from Prometheus and incident management of customers issues. • Create/Maintain Cloud snap Backup & restore of all stateful sets DB (Mongo, MySQL, Elastic Search) on minio. • Deploy mongo, MySQL, elastic search through helm chart. Help templatizing apps into charts. • Install, upgrade apps & Portworx (Persistent storage) through manifest/ helm chart using Argo CD. • Create and maintain DNS entries for Kubernetes nodes. Create a subnet for namespace through efficient IP – IPAM. • Troubleshoot and work with BCF support for issues related to BCF – CNI. • SME and central point of contact for Portworx related issues. • Write run-books in confluence for DevOps team. ### Senior Designated Support Engineer @ Dell EMC Jan 2013 – Jan 2018 • Provide quality technical support for many high-profile customers as a central point of contact for problem management, service call resolution, and proactive support through email, phone calls, chat, and Salesforce, within the SLA timeframe. • Liaison between the engineering team, cross-functional team, product team, and practice functional/hierarchical escalation management across teams during multiple global time zones to ensure timely, high-quality solutions to customer reported issues through internal JIRA bugs and feature requests. • Conduct regular meetings and reviews with customers, discussing open requests, providing guidance on upcoming product line features, making recommendations, etc., • Update Salesforce support case notes in a timely manner. • Attain customer satisfaction(CSAT) report from the customers and meet the KPI metrics. Maintain right metrics records for the backlog service request and total service requests. • Provide remote/on-site, on-call (weekend/extended weekday), global support embracing follow-the-sun support model for the customers. • Provide executive support KPI reports to all the stakeholders (customer, customer/internal management). • Assist upsell products to the customers. • Make technical support-notes/Best-Practice procedures as knowledge base (KCS) articles for a variety of audiences (EMC employees, partners, and end-users) on Salesforce. ### Senior Operations Support Engineer @ Chevron Jan 2004 – Jan 2012 • Troubleshoot and resolve tier-2/3 support related tickets through email, phone calls, and WebEx, within the SLA timeframe. Received Gumby award for the Best Support Professional. • Point of contact for escalated (on-call 24/7) support tickets to work with vendor products/dependency team. • Onboard/training to the customers on the new platform and migrated their legacy documents to the new platform. • Migrated various Documentum products between different OS environments. • Installation/Upgrade of various Documentum products on Windows and DMZ Linux environments embracing change management, Release & Deployment management. • As an SME, developed concise documentation on the installation/upgrade steps, maintaining support ticket solutions in a knowledge base for the support team. • Involved in the feasibility system analysis of Documentum products architecture and its related server infrastructure. • Developed migration/upgrade process & plan after conducting the feasibility analysis for over 20 environments. • Implemented Business Continuity Plan for Documentum products as part of Risk Management. • Mentor for junior support professionals to train them on Chevron support process, Documentum products. • Travelled Chevron Thailand and Chevron Australia to assist streamline support process. • Managed Distributed Configuration environments like Content Replication, Federation, etc., Implemented SSL on Application Servers. ## Education ### Master of Computer Applications - MCA University of Madras ### Bachelor of Science - BS in Computer Science University of Madras ## Contact & Social - LinkedIn: https://linkedin.com/in/priyanamasivayam --- Source: https://flows.cv/priyanamasivayam JSON Resume: https://flows.cv/priyanamasivayam/resume.json Last updated: 2026-04-12