# Priyanka Lakkad

> Product Designer @ TCS Interactive | 5+ Years Designing Enterprise & Consumer Tools | AI-Driven UX

Location: Santa Clara, California, United States
Profile: https://flows.cv/priyankalakkad

I’m a Senior Product Designer currently leading product design for the automation team at Apple.

My recent work centers on Gen AI and agentic AI systems used in enterprise settings where accuracy, transparency, and human oversight matter. I’ve designed:
• AI-assisted review workflows with clear confidence signals and escalation paths
• Agent-driven program builders that translate high-level goals into structured logic
• Human-in-the-loop experiences that prevent over-reliance on automation
• Explainability patterns that help users understand why the AI recommends an action

I’ve partnered closely with product, engineering, and data teams to design AI experiences that balance automation with accountability, combining rule-based systems, ML-assisted detection, and Gen AI interfaces.

I’m passionate about AI-driven design and the intersection of human experience and intelligent systems. I’m always excited by opportunities to design products that make complex tasks feel simple and meaningful.

## Work Experience
### Product Designer @ Tata Consultancy Services
Jan 2021 – Present | Santa Clara, California, United States
• Currently leading product design for the B2B automation team @ Apple, focusing on AI-assisted and workflow-driven automation experiences.
• Designed user experiences for B2B and B2C web and mobile products at TCS Interactive Design Studio
• Collaborated with high-profile clients, including Jaguar Racing, Best Buy, and Sherwin-Williams

📊 ComplyOne: AI-Powered Compliance Platform (Pharmaceutical Industry Client)
• Designed an AI-driven enterprise compliance platform unifying HR, IT, and training data to support large-scale, regulated workflows
• Created AI-assisted and agent-orchestrated workflows using MCP server–based orchestration to automate rule evaluation, training verification, and escalations
• Prototyped AI-powered dashboards surfacing real-time KPIs, predictive risk signals, and GenAI-informed next-step recommendations
• Designed human-in-the-loop and explainability patterns to ensure trust, auditability, and controlled automation
• Delivered measurable impact including fewer compliance violations, faster issue resolution, and reduction in audit prep time

🤖 Rebatify: AI-Driven Rebate Management Platform (Manufacturing Industry Client)
• Designed an agent-based rebate management platform enabling Sales Operations and Finance teams to configure rebate programs and review claims at scale
• Led design of an agentic rebate program builder where minimal user inputs were translated into structured rebate rules, tiers, and validation logic
• Designed an AI-assisted claims review workflow supporting invoice validation, eligibility checks, anomaly detection, and human-in-the-loop decisions
• Audited legacy Excel-based workflows to identify breakdowns such as manual validation, duplicate claims, and inconsistent logic, informing system constraints and agent responsibilities
• Prototyped explainable, audit-ready workflows in Figma and partnered with engineering and data teams to align UX with CRM/ERP integrations and hybrid rule-based + ML-assisted validation

### Associate Instructor @ Indiana University Bloomington
Jan 2018 – Jan 2020 | Bloomington, Indiana, United States
• Mentored undergraduate students in Human-Computer Interaction (HCI) courses, focusing on UX best practices
• Provided in-person feedback on student projects, enhancing their understanding of design principles
• Graded assignments to assess student progress and comprehension of course material

### Product Designer @ Tata Consultancy Services
Jan 2019 – Jan 2019 | Santa Clara
• Conducted a heuristic analysis of a utility company's website, providing redesign recommendations aligned with WCAG 2.0 A/AA standards
• Collaborated with UX designers to perform a gap analysis, identifying discrepancies between prototypes and journey maps

### Product Designer @ Tata Consultancy Services
Jan 2017 – Jan 2018 | Santa Clara
• Conducted user research for clients in banking and home-improvement using heuristic analysis and surveys
• Organized four design thinking workshops for clients in transportation, healthcare, and home-improvement sectors
• Generated insights to inform product design and improvements for existing apps and services
• Developed skills in user research methodologies, workshop facilitation, and cross-industry collaboration


## Education
### Master's degree in Human Computer Interaction Design
Indiana University Bloomington

### Bachelors of Technology in Information Technology
COEP Technological University


## Contact & Social
- LinkedIn: https://linkedin.com/in/priyankalakkad

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Source: https://flows.cv/priyankalakkad
JSON Resume: https://flows.cv/priyankalakkad/resume.json
Last updated: 2026-04-13