Led end-to-end operations of a high-volume boutique fitness franchise serving 500+ active members, managing a 30-person cross-functional team across sales, marketing, and instruction.
• Drove 150% membership growth in the first year through data-driven go-to-market strategy, optimized pricing, and local partnership development
• Built and scaled customer onboarding and CRM workflows, improving retention and overall member experience
• Planned and executed performance marketing campaigns across Meta, Google, and Yelp, leveraging A/B testing to reduce CPL and improve ROI
• Owned budgeting, forecasting, and financial reporting to maximize profitability and support long-term growth
• Designed and led community events and partnerships to strengthen brand awareness and local engagement
• Led a structured and compliant business wind-down, including asset liquidation, vendor negotiations, reconciliation for 300+ members, and final tax filings