• Led design projects with ambiguous scope, fostering collaboration among diverse stakeholders through in-depth user research and analysis, initiating brainstorming sessions and promoting open communication channels.

• Streamlined intricate systems and workflows to optimize efficiency and accuracy in handling security incidents, resulting in positive feedback from end-users.

• Experimented and designed data visualizations that effectively communicated complex data structures, leading to improved data comprehension and informed decision-making.

• Redesign the onboarding workflow by creating a personalized experience with aha moment and reducing user concerns.

• Use both data and behavioral research to guide design decisions.

Xtime helps thousands of dealerships across the country to better serve their customers by digitalizing the day to day workflow, which includes: online scheduling, customer check-in, car inspection, email marketing, and OEM catalog management.

• App redesign and mobile strategy:

Redesigned an inspection tool for mechanics by gathering feedback from the previous app and conducting field research;

Worked with UX architect and PM to define the mobile strategy; adjust the expectation and deliverables based on the turbulent business goal.

• Enterprise product design overhaul:

Conducted user interview and dogfooding session to understand the current pain points of the 10 years old OEM catalog setting page; created various design artifact to demonstrate old/new workflows, and get feedback from customer