Cloud Applied AI (Contact Center AI) #LLM #GenAI

https://cloud.google.com/agent-assist

• Tech Lead of Infrastructure: oversee the system infra & scale the infra to ~20 GCP regions

• Tech Lead of enterprise LLM Agent to help call/contact center (human) agents

• Work directly with customers to adopt and integrate the LLM Agent seamlessly. This feature is strongly advocated by customer at Google Cloud Next 2025: https://youtu.be/J2iOiEwCZEw and https://www.reuters.com/technology/verizon-says-google-ai-customer-service-agents-has-led-sales-jump-2025-04-09/

• Lead the compliance/regulation work including FedRAMP, HIPAA, ISO, SOC, PCI, CJIS, etc.

Display Ads Audience Infrastructure

• Tech Lead of Remarketing Ads data ingestion infra: data ingestion and processing with high availability and low latency at Internet scale

• Created the natural user interface (NUI) for the software/hardware co-designed golf aid system

• Developed algorithms and functionalities to interact with Microsoft's Kinect sensor

• Constructed and maintained the human gesture detection library in C++ and OpenCV