# Qian Chen

> Staff Software Engineer at Google

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/qianchen

## Work Experience
### Staff Software Engineer @ Google
Jan 2015 – Present
Cloud Applied AI (Contact Center AI) #LLM #GenAI
https://cloud.google.com/agent-assist
- Tech Lead of Infrastructure: oversee the system infra & scale the infra to ~20 GCP regions
- Tech Lead of enterprise LLM Agent to help call/contact center (human) agents
- Work directly with customers to adopt and integrate the LLM Agent seamlessly. This feature is strongly advocated by customer at Google Cloud Next 2025: https://youtu.be/J2iOiEwCZEw and https://www.reuters.com/technology/verizon-says-google-ai-customer-service-agents-has-led-sales-jump-2025-04-09/
- Lead the compliance/regulation work including FedRAMP, HIPAA, ISO, SOC, PCI, CJIS, etc.

Display Ads Audience Infrastructure
- Tech Lead of Remarketing Ads data ingestion infra: data ingestion and processing with high availability and low latency at Internet scale

### Software Engineer Intern @ SI.System Design
Jan 2012 – Jan 2012
- Created the natural user interface (NUI) for the software/hardware co-designed golf aid system
- Developed algorithms and functionalities to interact with Microsoft's Kinect sensor
- Constructed and maintained the human gesture detection library in C++ and OpenCV


## Education
### Master of Science (M.S.) in Computer Engineering
Carnegie Mellon University

### Bachelor's degree in Microelectronics
Fudan University


## Contact & Social
- LinkedIn: https://linkedin.com/in/happyqianchen

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Source: https://flows.cv/qianchen
JSON Resume: https://flows.cv/qianchen/resume.json
Last updated: 2026-04-12