# Quynh Nguyen > Design Leader at ŌURA Location: San Francisco Bay Area, United States Profile: https://flows.cv/quynhnguyen I combine my passion for design, expertise in research, and specialization in human care, to create data informed and impactful products. ## Work Experience ### Senior Product Design Manager @ ŌURA Jan 2024 – Present Led the end-to-end onboarding and transition from a one-time purchase to a membership model. Designed upgrade flows, value framing, and paywalls that successfully converted the existing hardware base into recurring subscribers. Defined the "Oura Membership" concept, shifting the brand narrative from a hardware utility to an ongoing service providing continuous health insights and content. Designed the churned-member journey, balancing data transparency with intentional friction to drive reactivation without compromising user trust. Designed Oura’s first luxury collaboration with Gucci, creating a premium hardware and in-app experience that elevated the brand’s positioning in the high-end fashion and wellness space. Designed Oura’s first Quarterly and Yearly Reviews, transforming raw health data into shareable, story-driven narratives that boosted social engagement and long-term reflection. Concepted and shipped "Experiments," Oura’s first correlative feature, allowing users to A/B test habits (e.g., caffeine, alcohol) against their personal biometrics. Designed and launched Oura’s first social features, enabling members to share progress and support loved ones, successfully reframing health tracking from a solitary task to a communal experience. Orchestrated a multi-year transition of the mobile app from a "tracker" to a "holistic health companion," leading major UI/UX overhauls to improve accessibility, visual systems, and premium brand alignment. ### Product Design Manager @ ŌURA Jan 2024 – Jan 2024 | San Francisco Bay Area ### Senior Product Designer @ ŌURA Jan 2021 – Jan 2024 ### UX/UI Design Mentor @ Springboard Jan 2020 – Jan 2025 Mentor multiple aspiring design students all around the world; to help them to successfully transition into their dream job. Help students become proficient in UI/UX through 700+ hour expert-curated curriculum, which includes: an industry design project, and project-based deliverables. Conduct weekly 30-minute checkins discussing questions, projects, and career advice. Make a huge difference and impact on the individuals' future in design. ### Product Designer @ Luma Health Jan 2019 – Jan 2021 Design end-to-end COVID-19 solutions for hundreds of health clinics in order to support medical needs during the pandemic. This includes: Award Winning Telehealth, Zero Contact Waiting Room, and Vaccine Distribution. Design a scalable Broadcast system that can send messages 10k+ patients at a time. Significantly increase medical staffs' efficiency through the complete redesign of the platform's Settings. Decrease engineering development time by implementing a robust design system with reusable components. Increase company's empathy for customers by introducing user research, user interviews, and user personas. ### Visual and Interaction Designer @ Couchsurfing International Jan 2018 – Jan 2019 | San Francisco Bay Area Create and implement design systems, processes and standards, including and not limited to a style guide. Increase engagement and retention with new Search and Navigation designs on mobile and web. Increase user growth organically through designs that encourage sharing. Build actionable designs at multiple stages of product design process based on inputs from key stakeholders in product management, company leadership, and engineering. Take conceptual discussions of ideas and build sketches, wireframes in Marvel, and other visuals that address user experience best practices, driving the team to quickly align on a conceptual path forward. Generate high fidelity, artistically interesting, designs in Zeplin that meet or improve upon Couchsurfing brand guidelines. Collaborate with Product Management and Engineering teams on prioritization and execution, working in Agile development team process. ### UX/UI Designer @ Fluid Designs Jan 2018 – Jan 2018 | San Francisco Bay Area Expanding features, managing and developing growing community of users, shaping the brand identity through blogs and social media. Conceive, design and develop advertising creative for cross platform campaigns spanning mobile and web. Usability testing and documentation for product use. Apply a newly created design language to web-based apps for products - Mobile App feature update or creation. Successfully launched new web design for client. ### UX/UI Designer @ Trybe Jan 2017 – Jan 2018 | Millbrae, CA Established an intuitive and effective user experience by working closely with the CEO/ Founder, conducting user interviews and user research to design alternative UI elements. Created empathy maps, personas, and scenarios. Constructed user stories, information architecture, user flows, and wireframes. Successfully built and launched new product design now available on iOS and Android. ### Environmental/Bioburden Associate @ Genentech Jan 2013 – Jan 2018 Reduce human error rate by designing visual markers for lab samples and equipment. Increase productivity and reduce department ergonomic injuries by developing new testing methods and tools. Expedite review process of tested samples and customers' test results by developing efficient ways for record management. Increase operational efficiency and contribute to the on-going business process improvements by providing creative/innovative solutions in support of GMP testing. Proactively seek issue resolution to ensure timeliness, technical/ scientific validity, and cGMP compliance of method implementation, and that risks are communicated to the project teams and management in a timely manner. ### Quality Control Inspection Analyst II @ Genentech Jan 2012 – Jan 2013 Ensured the timely inspection and release of material lots for use in GMP manufacturing. Performed visual and dimensional inspection of raw labeling and packaging components, and collaborated with external and internal departments. Established patient safety and right to operate and supported internal and external audits, including the FDA. Contributed in projects, presentations, and technical review of material certificate of analysis. ### Undergraduate Researcher @ Dept. of Medical Microbiology and Immunology Jan 2011 – Jan 2012 | Davis Knowledge and experience with Immunohistochemistry, biological in-vitro systems and ELISAs. Performed microscopy, laser capture micro dissections, protein analysis, and tissue examination and staining of HIV+/HIV- Rhesus Macaques. Experienced in RNA handling, RNA isolation, PCR, creation of cDNA library for RNA sequencing. Mastered fundamental lab procedures including autoclaving, centrifugation, pipetting, data analysis and SDS-PAGE. Contributed to the writing and publishing of the teams’ research findings. Advocated research findings to diverse audiences through written reports and oral presentations. ## Education ### Bachelor of Science (B.S.) in Biological Sciences and Psychology University of California, Davis ## Contact & Social - LinkedIn: https://linkedin.com/in/quynh-nb-nguyen --- Source: https://flows.cv/quynhnguyen JSON Resume: https://flows.cv/quynhnguyen/resume.json Last updated: 2026-04-13