• Created a standardized survey questionnaire and automated data analysis template to streamline and scale the sentiment survey program

• Templatized a SQL query for pulling user lists to reduce reliance on analytics teams and decrease turn around time

• Conducted 2 sentiment surveys with samples of 50,000 users to refine and tweak the new standardized sentiment survey program

• Worked on increasing efficiency and user satisfaction to over 4,000 employees across 3 internal developer tools

• Led and executed the first user research study, resulting in future tool design changes and established user research guidelines

• Conducted 60 user interviews and collected 600 survey responses in order to identify user motivations and pain points

• Presented 3 final deliverables to 3 teams, which included affinity diagrams, survey analysis, and research insights

• Revamped the provider and patient portal for a website that offers genetic screening and risk stratification consulting

• Partnered with the web development team to create optimal design solutions, through ideation, end-to-end wireframing, and interactive prototyping