UX leader and mentor helping to align multiple consumer and agent-facing insurance products, while working closely with stakeholders and all stages of the software development lifecycle. An advocate for and educator of design processes within SAFe and Agile methodologies. A facilitator and supporter of design systems, accessibility and best-in-class experiences.

Primary end-to-end lead on the replatform and redesign of our flagship B2C customer experience, resulting in significant increases in NPS and CES scores with the MVP release.

Served as the only design role for the entire IT department at VillageHealth, working remotely with three teams in three separate locations. Created vast documentation on current software products, led multiple vendors in design efforts, and created wireframes and visual design for multiple software products. Guided the team to focus more on design process, and facilitated education on the role of design in software development.

Award-winning visual designer and design consultant for consumer, caregiver and workforce native mobile applications for the healthcare industry. Experience working in an Agile development lifecycle, including iOS, Android and Windows platforms. Responsible for setting mobile standards and promoting best practices for the entire enterprise, along with certifying other mobile efforts within the company.