# Rachel Bisagni > UX Manager, CSAA Insurance Group Location: San Francisco Bay Area, United States Profile: https://flows.cv/rachelbisagni Rachel is a well-rounded and versatile creative leader with over 15 years of experience in UX and UI disciplines for web and mobile and is currently in a strategic role guiding digital products for enterprise. She is interdisciplinary and has served in management, product design, UX/UI, mobile, branding, and advertising design roles throughout her career. Well acquainted with Agile methodologies, Rachel partners well with all stages of the software development lifecycle, from research to implementation, while staying mindful of budget and business priorities. Rachel is passionate about creating engaging, simple, and beautiful experiences while maintaining a sense of humor, and cuts through the clutter to get the job done. In her free time Rachel enjoys art, music, and the spectacular beauty of California and the Bay Area. Specialties: Product Design UX Design UI Design Insurance Applications Heath Care Applications Web Applications Mobile Applications Enterprise Software ## Work Experience ### UX Manager @ CSAA Insurance Group, a AAA Insurer Jan 2023 – Present | Walnut Creek, California, United States UX leader and mentor helping to align multiple consumer and agent-facing insurance products, while working closely with stakeholders and all stages of the software development lifecycle. An advocate for and educator of design processes within SAFe and Agile methodologies. A facilitator and supporter of design systems, accessibility and best-in-class experiences. ### Principal Product Designer @ CSAA Insurance Group, a AAA Insurer Jan 2022 – Jan 2023 | Walnut Creek, California, United States Primary end-to-end lead on the replatform and redesign of our flagship B2C customer experience, resulting in significant increases in NPS and CES scores with the MVP release. ### Senior Product Designer @ CSAA Insurance Group, a AAA Insurer Jan 2020 – Jan 2022 | Walnut Creek, California, United States ### Product Designer @ DaVita VillageHealth Jan 2014 – Jan 2020 | Oakland, CA Served as the only design role for the entire IT department at VillageHealth, working remotely with three teams in three separate locations. Created vast documentation on current software products, led multiple vendors in design efforts, and created wireframes and visual design for multiple software products. Guided the team to focus more on design process, and facilitated education on the role of design in software development. ### Senior UI Designer, Mobility Center of Excellence @ Kaiser Permanente IT Jan 2012 – Jan 2014 | Oakland, CA Award-winning visual designer and design consultant for consumer, caregiver and workforce native mobile applications for the healthcare industry. Experience working in an Agile development lifecycle, including iOS, Android and Windows platforms. Responsible for setting mobile standards and promoting best practices for the entire enterprise, along with certifying other mobile efforts within the company. ### Interactive Visual Designer @ LIFT Agency, Inc. Jan 2010 – Jan 2012 | San Francisco Bay Area Visual designer of mobile applications, web pages, advertisements and social media for corporate clients’ campaigns, primarily for Union Bank and Charter Communications. ### Graphic Designer @ Blend Jan 2007 – Jan 2010 | Bellevue, Washington, United States Award winning print/web design, branding, production, project management and copy editing. Local, small business clients and large corporations, such as Microsoft and Seattle City Light. ## Education ### Bachelor of Science - BS in Television, Radio & Film; Minor in English and Studio Arts S.I. Newhouse School of Public Communications at Syracuse University ### Associate of Applied Arts and Sciences in Graphic Design Shoreline Community College ## Contact & Social - LinkedIn: https://linkedin.com/in/rachelbisagni --- Source: https://flows.cv/rachelbisagni JSON Resume: https://flows.cv/rachelbisagni/resume.json Last updated: 2026-04-13