Designing Meta enterprise products used by oncall engineers and support specialists to provide infrastructure support

• Conducted user research (interviews, observation, usability testing) to identify pain points, inform requirements, and test design concepts for healthcare staffing ATS (Applicant Tracking System), increasing productivity and reducing errors for internal users and aiding in our industry-leading on-time onboarding start rate.

• Migrated our design system from Adobe XD to Figma and increased design team efficiency by 32%.

• Implemented standards to ensure successful design system adoption and maintenance including processes for determining additions/updates, and provided training and resources for onboarding 80 cross-functional partners.

• Designed our CRM (Candidate Relationship Management) web platform, used daily by internal users in the healthcare staffing industry to review timecards, run payroll and invoicing, manage candidates, post and submit jobs, and generate offer letters, and more.

• Led a team to adopt and implement a new design system, engaging with cross-functional teams to build a component library for easier maintenance of future component updates.

• Improved usability and efficiency of recruiter workflows, enabling recruiters to manage 5x more candidates.

• Transformed the candidate job search experience of our responsive web platform to be more self-service, increasing engagement by 14% when there were 64% more jobs to fill due to COVID-19.

• Streamlined our compliance process by owning the design process for a feature that allows candidates to upload onboarding documents rather than email them, decreasing doc collection times.

• Collaborated with a team of cognitive scientists, human factors engineers, and developers to design systems for submarines and autonomous vehicles.

• Led engaging design activities with users to build initial design concepts, including paper prototyping and card sorting.

• Designed through an iterative process with responsibilities including user flows, sketches, wireframes, interactive prototypes, and detailed mockups and specs.

• Presented design deliverables and effectively communicated design rationale to external stakeholders.

• Performed in-context observation and validate designs with users.

• Created a process to document design rationale and decisions to improve best practices.