# Rachel Ko

> Product Designer with a background in healthcare and HCI | Collaborative, quality-focused, mission-driven

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/rachelko

I'm a product designer, user champion, and team player with a strong foundation in UX and interaction design. With my educational background in Human-Computer Interaction, I have a deep understanding of cognitive aspects that equip me to create user-centric designs and solutions. I have led initiatives to improve healthcare staffing systems and streamline recruitment processes, resulting in increased productivity and efficiency.

## Work Experience
### Product Designer for Crystal Equation @ Meta @ Crystal Equation Corporation
Jan 2024 – Jan 2026
Designing Meta enterprise products used by oncall engineers and support specialists to provide infrastructure support

### Lead Product Designer @ Cross Country Healthcare
Jan 2022 – Jan 2024
• Conducted user research (interviews, observation, usability testing) to identify pain points, inform requirements, and test design concepts for healthcare staffing ATS (Applicant Tracking System), increasing productivity and reducing errors for internal users and aiding in our industry-leading on-time onboarding start rate.

• Migrated our design system from Adobe XD to Figma and increased design team efficiency by 32%.

• Implemented standards to ensure successful design system adoption and maintenance including processes for determining additions/updates, and provided training and resources for onboarding 80 cross-functional partners.

### Product Designer III @ Aya Healthcare
Jan 2021 – Jan 2022 | San Diego, California, United States
• Designed our CRM (Candidate Relationship Management) web platform, used daily by internal users in the healthcare staffing industry to review timecards, run payroll and invoicing, manage candidates, post and submit jobs, and generate offer letters, and more.

• Led a team to adopt and implement a new design system, engaging with cross-functional teams to build a component library for easier maintenance of future component updates.

### Product Designer II @ Aya Healthcare
Jan 2018 – Jan 2021 | San Diego, California, United States
• Improved usability and efficiency of recruiter workflows, enabling recruiters to manage 5x more candidates.

• Transformed the candidate job search experience of our responsive web platform to be more self-service, increasing engagement by 14% when there were 64% more jobs to fill due to COVID-19.

• Streamlined our compliance process by owning the design process for a feature that allows candidates to upload onboarding documents rather than email them, decreasing doc collection times.

### Interaction Designer @ Pacific Science & Engineering
Jan 2016 – Jan 2018 | San Diego, California, United States
• Collaborated with a team of cognitive scientists, human factors engineers, and developers to design systems for submarines and autonomous vehicles.

• Led engaging design activities with users to build initial design concepts, including paper prototyping and card sorting.

• Designed through an iterative process with responsibilities including user flows, sketches, wireframes, interactive prototypes, and detailed mockups and specs.

• Presented design deliverables and effectively communicated design rationale to external stakeholders.

• Performed in-context observation and validate designs with users.

• Created a process to document design rationale and decisions to improve best practices.

### Visual Design Intern @ Pacific Science & Engineering
Jan 2016 – Jan 2016 | San Diego, California, United States
• Produced, maintained, and enforced interactive style guides to ensure standardization of UX across 15+ submarine systems.

• Performed competitive analysis, conducted user interviews, drafted user scenarios and use cases, designed wireframes, and drafted information architecture as part of a website redesign project.

• Helped maintain a backlog of implementation issues, produced design specifications, and worked with developers to ensure that designs were being implemented correctly.

### User Centered Designer @ b.One Design
Jan 2015 – Jan 2016 | San Diego, California, United States
• Created documentation (font sizes, padding, margins, etc.) using InDesign to record details of UI designs to assist devs during implementation.

• Recorded data from user tests and post-test surveys in spreadsheets to convey results to clients.

• Assisted with running usability tests on a medical device.

### UX Intern @ Learning Equality
Jan 2015 – Jan 2016 | San Diego, California, United States
• Built a responsive webpage using HTML/CSS and Bootstrap that works in all browsers.

• Created graphics and icons with Illustrator to convey information visually.

• Performed competitive analysis to determine the bare minimum design requirements.

• Conducted usability tests to evaluate various design hypotheses and made design improvements based on test results.


## Education
### Bachelor of Science (B.S.) in Cognitive Science with specialization in Human-Computer Interaction
UC San Diego


## Contact & Social
- LinkedIn: https://www.linkedin.com/in/rkurata

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Source: https://flows.cv/rachelko
JSON Resume: https://flows.cv/rachelko/resume.json
Last updated: 2026-04-07