Optimized UX for app review, reducing third-party developer time-to-publish by more than 30%

Launched Built for Shopify program, with over 600 apps achieving this high-quality certification

Consistently cultivated high-trust cross-functional relationships, with consistently high trust battery scores

Joined as lead for UX team and member of product team leadership. Mentored and managed up-and-coming product team members.

Introduced user research practice to engage clients in product development conversations and co-creation sessions.

Developed curriculum and activities for interactive two-part discovery workshop for 20 attendees across multiple product lines.

Led application of user research findings and usability principles to strategic design for customer onboarding experience, contributing to a 50% decrease in API integration go-live times.

Acted as key member of Product & Market Strategy squad. Analyzed client feedback, assessed market, and authored new product business case for real-time payments.

Series D startup with rounds from Union Square Ventures and a16z

Support product vision to create a user-centered approach to make health insurance more human.

Distill project and business requirements and user goals into sketches, wireframes, and prototypes of detailed UI and visual design specifications.

Iteratively produce low-to-high fidelity interactive concept designs for future product work.

Part of UX leadership team responsible for hiring, managing, and mentoring top talent.

Brought on as a visual designer and first member of UX team to establish UI/UX workflow and processes from scratch.

Served as UX lead for product framework components team. Collaborated with software engineers and product managers on functionality roadmaps and made UX recommendations at quarterly team planning retreats.

Built interactive prototypes for current and future product enhancements.

Participated in cross-team ideation sessions and presented on educational topics to mature, multi-disciplinary UX team of 30.

Designed v1.0 of LINK Design System, a living style guide, and created innovative workshop to lead UX team creation of component usage guidelines. Collaborated with teammates to add additional components.

Managed design and interactions for global components and original glyph iconography for LINK Design System. Partnered with lead software engineer to implement pixel-perfect interaction specs for React-Dart components.

Drove user interface design in key Wdesk products, including Wdesk Home, Mobile 3.0, and SOX Compliance.

Represented application components team at national Wdesk User Conference and collaborated on product improvement ideas with users.