# Rachel M. > design for merchant experience at Shopify πŸ›οΈ top team performer πŸš€ Location: United States, United States Profile: https://flows.cv/rachelm Design leader transforming digital experiences with strategy, innovation, and user-obsessed design. I don't just create designsβ€”I craft digital magic that turns complex challenges into intuitive, revenue-driving solutions. At Shopify, I'm the designer behind Built for Shopify, guiding over 600 apps to design greatness. I also redesigned the app review process. Result? Slashed app publication timelines by 30%, contributing to a top revenue-generating team. My design superpower? Turning "meh" to "wow!" * Design systems that make consistency chic * Collaboration frameworks that break down silos * User journeys so smooth, they're almost buttery Design philosophy? Three words: User. First. Always. I've been the secret weapon transforming how teams think about design. Not just making things look good β€” making things work brilliantly! I live for those "aha!" moments when design solves real-world problems. Want to chat about design that actually moves the needle? Let's connect. Designers, product leaders, technologists β€” I'm your person ✨ ## Work Experience ### Senior Product Designer @ Shopify Jan 2022 – Present Optimized UX for app review, reducing third-party developer time-to-publish by more than 30% Launched Built for Shopify program, with over 600 apps achieving this high-quality certification Consistently cultivated high-trust cross-functional relationships, with consistently high trust battery scores ### Product Design Manager @ Dwolla Jan 2019 – Jan 2021 Joined as lead for UX team and member of product team leadership. Mentored and managed up-and-coming product team members. Introduced user research practice to engage clients in product development conversations and co-creation sessions. Developed curriculum and activities for interactive two-part discovery workshop for 20 attendees across multiple product lines. Led application of user research findings and usability principles to strategic design for customer onboarding experience, contributing to a 50% decrease in API integration go-live times. Acted as key member of Product & Market Strategy squad. Analyzed client feedback, assessed market, and authored new product business case for real-time payments. Series D startup with rounds from Union Square Ventures and a16z ### UX Lead @ Wellmark Blue Cross and Blue Shield Jan 2019 – Jan 2019 Support product vision to create a user-centered approach to make health insurance more human. Distill project and business requirements and user goals into sketches, wireframes, and prototypes of detailed UI and visual design specifications. Iteratively produce low-to-high fidelity interactive concept designs for future product work. ### Principal User Interface Designer @ Workiva Jan 2018 – Jan 2019 | Ames, IA Part of UX leadership team responsible for hiring, managing, and mentoring top talent. Brought on as a visual designer and first member of UX team to establish UI/UX workflow and processes from scratch. Served as UX lead for product framework components team. Collaborated with software engineers and product managers on functionality roadmaps and made UX recommendations at quarterly team planning retreats. Built interactive prototypes for current and future product enhancements. Participated in cross-team ideation sessions and presented on educational topics to mature, multi-disciplinary UX team of 30. Designed v1.0 of LINK Design System, a living style guide, and created innovative workshop to lead UX team creation of component usage guidelines. Collaborated with teammates to add additional components. Managed design and interactions for global components and original glyph iconography for LINK Design System. Partnered with lead software engineer to implement pixel-perfect interaction specs for React-Dart components. Drove user interface design in key Wdesk products, including Wdesk Home, Mobile 3.0, and SOX Compliance. Represented application components team at national Wdesk User Conference and collaborated on product improvement ideas with users. ### Senior User Interface Designer @ Workiva Jan 2013 – Jan 2018 | Ames, IA ## Education ### Interactive Design De Montfort University ### Bachelor of Arts in summa cum laude, Visual Communications Judson University ## Contact & Social - LinkedIn: https://linkedin.com/in/rachelmcclung - Portfolio: http://rachelmc.com - Portfolio: https://medium.com/@rachelmc --- Source: https://flows.cv/rachelm JSON Resume: https://flows.cv/rachelm/resume.json Last updated: 2026-03-31