# Rachel T.

> Product Designer | UX Designer | B2B Enterprise | Fintech | AI Bot

Location: San Francisco, California, United States
Profile: https://flows.cv/rachelt

Rachel is a UI/UX designer with experience working in the fintech, B2B software, and travel tech industry. She enjoys working with complex enterprise applications and designing intuitive solutions for users. In addition, she has a background in hospitality, marketing, and finance. Her working experiences in the hospitality industry have taught her that it is worth going “the extra mile” for people as they will come back again and help grow the business. Right now as a UI/UX designer, She finds that she can leverage her customer-centric mindset and passion for design to make an impact on people’s everyday life! 

Skills:
Accessibility・Brand Guidelines・Competitive Analysis・Design Sprints・Information Architecture・Low/ High fidelity Prototyping・Personas・Site Mapping・Storyboarding・User Interviews・User Flows・User Research・Usability Testing・Visual Design・Wireframing・Designing System

Tools:
Figma・Sketch・InVision・Zeplin・Miro・Visual Studio Code 


Feel free to connect with me to join my design journey :)

#opentowork #uiuxdesigner #productdesigner #hospitality #finance #business #ecommerce #healthcare #traveltech #fintech #crypto #aidesign

## Work Experience
### UI/UX Designer @ Stealth Startup
Jan 2024 – Present | United States
AI Chatbot & B2B Compliance (AI integration) for fintech company

### Product Design Intern @ KAYAK
Jan 2023 – Jan 2023 | Boston, Massachusetts, United States
• Led the redesign efforts for the B2B affiliate analytics platform by focusing on maintaining brand coherence while introducing a multi-vertical filter design to enhance user engagement.
• Collaborated with cross-functional teams to gather feedback and iterate on design concepts, resulting in a user-centric portal that met the needs of stakeholders.
• Utilized data visualization techniques to present complex information in a clear and actionable format, enabling partners to make data-driven decisions.

### UX Design Intern @ Cincom Systems
Jan 2023 – Jan 2023 | Cincinnati, Ohio, United States
• Connect user research and data insights to optimize B2B customer communication management software and develop cloud-based solutions for web.
• Turn complex technical problems into simple and engaging experiences.
• Evolve design assets in the design system across CCM products that reduced debt for designers and engineers.
• Brainstorm and prototype pixel-perfect concepts, in collaboration with product owners and engineers to share project vision, demonstrate UX design principles, and drive design decisions in a scrum environment.

### UI/UX Designer @ Otrafy
Jan 2022 – Jan 2022 | St Paul, Minnesota, United States
Worked in a team of UI/UX designers and the Co-founder of the company to improve Otrafy's email flow and design.
• Redesigned Otrafy’s email flow with the Jobs to be Done (JTBD) framework to reduce email clutter and reclaim user productivity for 600+ users.
• Created high-fidelity designs for supplier onboarding emails to increase user engagement and optimize for higher conversion.
• Iterated designs based on feedback from usability testings and Otrafy’s development team.

### Finance/ Hotel Operations Intern @ Mercure Hotels
Jan 2019 – Jan 2019 | Sydney, New South Wales, Australia
Rotated in all departments to gain in-depth knowledge and practical experience in hotel operations, as well as developing relationships with coworkers and customers.
• Created digital & print vouchers and posters for company events.
• Operationalized guest feedback to increase the level of guest satisfaction and guest loyalty.
• Accelerated progress and success in the finance department led to my current passion for finance and technology.


## Education
### Springboard UI/UX Design Career Track in Certification, UI/UX
Springboard

### Bachelor's degree
Boston University


## Contact & Social
- LinkedIn: https://linkedin.com/in/racheltseng111

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Source: https://flows.cv/rachelt
JSON Resume: https://flows.cv/rachelt/resume.json
Last updated: 2026-04-13