• Unified fragmented scheduling into a decision support system for operations teams

• Designed system-level workflows that balanced real-time overrides with downstream constraints, protecting scheduling integrity and preventing cascading errors

• Identified gaps in implicit operational rules and translated them into structured decision frameworks used across products

• Led cross-functional alignment across product, engineering, and operations to define how decisions are made, surfaced, and validated within the system

• Introduced reusable interaction patterns and decision components, enabling consistent behavior across complex workflows

• Prevented cascading operational errors by structuring decision boundaries and system constraints

• Shaped how system-generated recommendations are surfaced and interpreted within workflows

Delivered a 5 session cohort on AI product design systems and decision architecture.

Covered human in the loop UX, confidence and fallback patterns, AI interaction design, and system level product thinking for senior designers.

• Improved operational visibility by restructuring fragmented system states into a unified interface

• Defined end-to-end operational systems across ERP dashboards, performance tracking, and real-time shipment workflows

• Re-architected fragmented data flows into structured interfaces that improved visibility and decision-making for operations teams

• Translated complex business constraints into scalable interaction frameworks used across multiple operational tools

• Led product strategy alignment with stakeholders, ensuring system design reflected business priorities and operational realities

• Reduced inefficiencies in shipment tracking and operational workflows by introducing clearer system states and interaction logic

Pfizer GenAI Project (2024) – Embedded via BlinkUX

• Identified critical gaps in data visibility and operational workflows through user research and stakeholder interviews

• Translated research insights into system-level design improvements that enhanced decision accuracy and usability

• Contributed to dashboard and data visualization systems supporting complex healthcare operations

• Designed user flows for identity verification and payment systems within regulated environments, ensuring compliance while maintaining usability

• Translated complex regulatory requirements into clear, structured user experiences that reduced friction in onboarding and transactions

• Identified key drop-off points in verification workflows and redesigned interaction patterns to improve completion rates

• Balanced security, compliance, and user experience by structuring decision points across multi-step flows

• Collaborated with cross-functional teams to align product requirements with regulatory and operational constraints