# Rachel Yeagyeong C. > Senior Product Designer | Decision Support Systems for Enterprise SaaS Location: Los Angeles, California, United States Profile: https://flows.cv/rachelyeagyeongc I design decision support systems that help operations teams make complex, high-risk decisions with clarity and speed. My work focuses on enterprise SaaS platforms and workflow-heavy environments where small changes can create large downstream impact. I specialize in early-stage products, building operational systems from zero to one and turning implicit decision logic into structured, scalable tools. I have also worked with AI-driven systems, shaping how data, automation, and human decision-making interact within operational workflows. Across web and mobile platforms, I have: • Delivered 40+ features from discovery to production • Increased enterprise user satisfaction from 52% to 78% by simplifying high-friction workflows • Reduced task time from 5 minutes to 30 seconds by restructuring system-level interactions • Built reusable design systems to support scalability and faster iteration I focus on making complex systems understandable, reliable, and usable in real-world operational contexts. Portfolio: yeagyeong.com ## Work Experience ### Senior Product Designer (Founding Product Designer) @ Axle Health Jan 2025 – Present | Los Angeles County, CA • Unified fragmented scheduling into a decision support system for operations teams • Designed system-level workflows that balanced real-time overrides with downstream constraints, protecting scheduling integrity and preventing cascading errors • Identified gaps in implicit operational rules and translated them into structured decision frameworks used across products • Led cross-functional alignment across product, engineering, and operations to define how decisions are made, surfaced, and validated within the system • Introduced reusable interaction patterns and decision components, enabling consistent behavior across complex workflows • Prevented cascading operational errors by structuring decision boundaries and system constraints • Shaped how system-generated recommendations are surfaced and interpreted within workflows ### AI Product Design Instructor @ Flexwork Jan 2026 – Jan 2026 | Los Angeles County, CA Delivered a 5 session cohort on AI product design systems and decision architecture. Covered human in the loop UX, confidence and fallback patterns, AI interaction design, and system level product thinking for senior designers. ### Senior Product Designer (Founding Designer) @ FNS, Inc. Jan 2024 – Jan 2025 | Los Angeles, CA • Improved operational visibility by restructuring fragmented system states into a unified interface • Defined end-to-end operational systems across ERP dashboards, performance tracking, and real-time shipment workflows • Re-architected fragmented data flows into structured interfaces that improved visibility and decision-making for operations teams • Translated complex business constraints into scalable interaction frameworks used across multiple operational tools • Led product strategy alignment with stakeholders, ensuring system design reflected business priorities and operational realities • Reduced inefficiencies in shipment tracking and operational workflows by introducing clearer system states and interaction logic ### Senior User Experience Designer / Researcher @ Pfizer Jan 2024 – Jan 2024 | Los Angeles, CA Pfizer GenAI Project (2024) – Embedded via BlinkUX • Identified critical gaps in data visibility and operational workflows through user research and stakeholder interviews • Translated research insights into system-level design improvements that enhanced decision accuracy and usability • Contributed to dashboard and data visualization systems supporting complex healthcare operations ### Senior UX/UI Designer @ Aristocrat Gaming Jan 2023 – Jan 2024 | Las Vegas, NV • Designed user flows for identity verification and payment systems within regulated environments, ensuring compliance while maintaining usability • Translated complex regulatory requirements into clear, structured user experiences that reduced friction in onboarding and transactions • Identified key drop-off points in verification workflows and redesigned interaction patterns to improve completion rates • Balanced security, compliance, and user experience by structuring decision points across multi-step flows • Collaborated with cross-functional teams to align product requirements with regulatory and operational constraints ### Lead User Experience Designer / Researcher (Acquired by Ali Group) @ Welbilt Inc. Jan 2023 – Jan 2023 | New Port Richey, FL • Designed operational dashboards to monitor and optimize firmware updates across distributed systems • Translated complex system data into structured interfaces that enabled faster diagnosis and decision-making for internal teams • Reduced operational delays by improving visibility into system status, error states, and update workflows • Identified inefficiencies in support workflows and redesigned system interactions to reduce dependency on manual intervention • Contributed to data-driven and AI-assisted workflows by shaping how system signals and recommendations are surfaced to users ### Senior Product Designer @ YG Media LLC Jan 2018 – Jan 2023 | New York City Metropolitan Area • Led UX and visual design initiatives across digital platforms, driving measurable improvements in user engagement and conversion • Redesigned key user flows to improve clarity and reduce friction across content and commerce experiences • Improved campaign performance through structured visual optimization and user-centered design decisions • Collaborated with marketing and product teams to align design output with business goals and growth metrics • Delivered design solutions across fast-paced environments, balancing speed, quality, and business impact ### User Interface Designer @ NYHAIRMALL Jan 2016 – Jan 2020 | Manhattan, NY • Designed and optimized e-commerce interfaces to improve user flow and product discoverability • Increased conversion and engagement through structured visual and interaction improvements • Collaborated with marketing and product teams to align design decisions with business performance goals ## Education ### Bachelor of Fine Arts - BFA in Illustration School of Visual Arts ### Associate's degree in Business and Technology Community College of Philadelphia ### UX Design Certificate in Computer Programming, Specific Applications General Assembly ### Bachelor of Fine Arts (BFA) in Fashion/Apparel Design Hansung University ### Bachelor's degree in Sophomore, Tourism and Travel Services Management Namseoul University ### Non degree academy in Advanced Life drawing /Painting /Human Anatomy Basics FT Art ## Contact & Social - LinkedIn: https://linkedin.com/in/rachelchoart - Portfolio: http://www.yeagyeong.com - Portfolio: https://www.yeagyeong.com --- Source: https://flows.cv/rachelyeagyeongc JSON Resume: https://flows.cv/rachelyeagyeongc/resume.json Last updated: 2026-04-20