California, United States
Team Creation and Stakeholder Collaboration: Built and managed a high-performing 13-member product experience team, fostering a culture of collaboration and innovation. Led design sprints, workshops, and iterative reviews with stakeholders across four enterprise units, using design thinking and agile methodologies to boost project alignment and delivery efficiency by 25%.
UX Strategy and Processes: Led and implemented a comprehensive UX strategy, including roadmaps, user research, design briefs, and quarterly UX audits. Established a robust design system, unified toolkits, and style guides, resulting in a 30% reduction in design and development time and aligning product design with user needs and business goals.
Innovative Platform Design and Development: Designed the Simplify App Fabric, a low-code platform for healthcare payers, contributing to user research, ideation, and workflow design. Developed Provider1 platform, facilitating self-service and compliance, and led the end-to-end design process for an intuitive platform. Orchestrated design thinking from MVP to launch for Service1 & Member Portal, achieving a 30% efficiency boost in handling health plan queries and enhancing patient satisfaction.
Enhanced Onboarding and eLearning Initiatives: Innovated onboarding processes with Madcap Flare and User Pilot, implementing interactive tutorials to reduce drop-off rates. Developed and launched e-learning certification programs with Adobe Captivate, streamlining training with interactive modules and assessments to enhance employee skill development and onboarding efficiency.