# Radhika Dhepe-Patel > Design Management and Strategy | Passionate Product Designer Creating Extraordinary User Experiences Location: San Francisco Bay Area, United States Profile: https://flows.cv/radhikadhepepatel I'm Radhika, a product designer passionate about making everyday experiences extraordinary! In my career journey, I've had the pleasure of diving into the fascinating world of healthcare technology, where I've flexed my creative muscles and brought innovative ideas to life. From designing sleek, low-code app platforms to managing and leading a 13-member team with dynamic design sprints, I thrive on turning concepts into reality through brainstorming and collaboration with people. I'm a proud graduate of Massachusetts College of Art and Design, where I soaked up all things design-related and discovered my love for crafting seamless user experiences. I'm excited to continue pushing boundaries and exploring new horizons in design and program management. Whether it's creating game-changing products or finding fresh ways to delight users, I'm always up for a challenge. If you're as passionate about design as I am, let's connect! Drop me a line at radhikadhepeux@gmail.com, and let's chat about how to make magic together. ## Work Experience ### Product Experience Design Manager @ Simplify Healthcare Jan 2021 – Jan 2025 | California, United States Team Creation and Stakeholder Collaboration: Built and managed a high-performing 13-member product experience team, fostering a culture of collaboration and innovation. Led design sprints, workshops, and iterative reviews with stakeholders across four enterprise units, using design thinking and agile methodologies to boost project alignment and delivery efficiency by 25%. UX Strategy and Processes: Led and implemented a comprehensive UX strategy, including roadmaps, user research, design briefs, and quarterly UX audits. Established a robust design system, unified toolkits, and style guides, resulting in a 30% reduction in design and development time and aligning product design with user needs and business goals. Innovative Platform Design and Development: Designed the Simplify App Fabric, a low-code platform for healthcare payers, contributing to user research, ideation, and workflow design. Developed Provider1 platform, facilitating self-service and compliance, and led the end-to-end design process for an intuitive platform. Orchestrated design thinking from MVP to launch for Service1 & Member Portal, achieving a 30% efficiency boost in handling health plan queries and enhancing patient satisfaction. Enhanced Onboarding and eLearning Initiatives: Innovated onboarding processes with Madcap Flare and User Pilot, implementing interactive tutorials to reduce drop-off rates. Developed and launched e-learning certification programs with Adobe Captivate, streamlining training with interactive modules and assessments to enhance employee skill development and onboarding efficiency. ### Senior Product Design Strategist @ Simplify Healthcare Jan 2021 – Jan 2021 | Pune, Maharashtra, India • Designed, prototyped, and user tested Service 1 new product, reducing health plan query response time by 30% for customer representatives. • Improved user efficiency in Benefits 1 by redesigning the workflow of editing and creating health plans especially for Sales users. • Led brand identity and personality redesign workshops and projects. ### Product Design Strategist @ Simplify Healthcare Jan 2020 – Jan 2021 | Pune, Maharashtra, India • Product Redesign: Conceptualized, redesigned, and successfully launched new designs for B2B healthcare payer SAAS platforms such as Benefits1.Group, Benefits1.Medicare by collaborating with product, development teams, and leadership at Simplify Healthcare. • Brand Refresh: Orchestrated a successful brand refresh project, leading cross-functional teams through all stages of planning, execution, and post-implementation analysis. Leveraged data insights to measure the impact of brand refresh. ### Graduate Design Mentor @ Massachusetts College of Art and Design Jan 2018 – Jan 2020 | Greater Boston Area • Developed insightful presentations on Visual design, UX frameworks, Information Architecture, Design thinking, and Design standards. • Led critique sessions to offer constructive feedback for students. ### Product Design Intern (Experience Design) @ Foundation Medicine Jan 2019 – Jan 2019 | Greater Boston Area • Researched and co-conducted interviews and co-design sessions with stakeholders, such as patients and labs. • Synthesized research and curated insights through journey mapping and other frameworks to address potential design intervention opportunities. • Re-designed and refined the workflow and built high fidelity interactive prototypes for an internal portal to improve users’ efficiency. • Collaborated with engineers and product managers to better understand the product’s development process in an agile environment. • Participated in weekly design critique sessions in the UX design team. ### Product Designer @ Arcatron Mobility Pvt Ltd Jan 2017 – Jan 2018 | Pune Area, India • Designed and constructed shower commode wheelchair and customized accessories such as back seat cover, foot support. • User interviews and user testing sessions to understand the requirements of shower commode wheelchair. • Worked in collaboration with mechanical engineers and users to create functional prototypes of the wheelchair. • Built tutorial videos for users and family caregivers. ### Strategy and Design Intern @ Dhepewada Resort Jan 2017 – Jan 2017 | Pune, Maharashtra • Produced strategies such as web portal to improve the client experience and to maintain customer relations. • Led quantitative user research to validate the design. • Researched and analyzed the hospitality market space. ### Industrial Designer | UX design reasearch @ Inkers Technology Jan 2016 – Jan 2016 | Bengaluru Area, India • Conducted qualitative and quantitative behavioral research and curated insights to develop a futuristic AI-based drone robot. • Researched single and multi-rotor drones to design aesthetically appealing and safe AI-based drones products for the future. • Developed a smart security camera by addressing client and user needs, by collaborating with mechanical and electrical engineers. • Created final 3D video animations and renderings based on sketches and rapid prototyped 3D models. ### Industrial Designer @ Godrej & Boyce Mfg. Co. Ltd. Jan 2015 – Jan 2015 | Mumbai Area, India Designed a godrej top load washing machine. ## Education ### MDES in Design Innovation and Business strategy Massachusetts College of Art and Design ### Bachelor's degree in Industrial and Product Design MIT Institute of Design ## Contact & Social - LinkedIn: https://linkedin.com/in/radhikadhepe - Portfolio: https://www.uxdesignbyradhikadhepe.com/ --- Source: https://flows.cv/radhikadhepepatel JSON Resume: https://flows.cv/radhikadhepepatel/resume.json Last updated: 2026-04-13