# Rafael Panariello > Solutions Engineer at Veoci Location: New York City Metropolitan Area, United States Profile: https://flows.cv/rafaelpanariello KEY SKILLS • Leadership • Exceptional Communication Skills • Skillful Negotiator • Critical and Creative Thinker • Sales Strategist • Experience in Business Development • Crisis Management Experience • Extensive Technical Background • Business Continuity Planner • Solution Oriented • Results Oriented • Diplomacy – Relationship Builder ## Work Experience ### Solution Engineer @ Veoci Jan 2023 – Present • Conduct client discovery calls to gather client requirements. • Design, develop, deploy, and test solutions for clients. • Provide on-going support, professional services, and consulting to clients. • Provide support to clients. • Conduct in-person and virtual training sessions for clients. • Deliver platform demonstrations for sales prospects. • Work with clients and the development team to identify platform bugs and enhancements. ### Solutions Engineer @ Veoci Jan 2020 – Jan 2022 • Conduct client discovery calls to gather client requirements. • Design, develop, deploy, and test solutions for clients. • Provide on-going support, professional services, and consulting to clients. • Provide support to clients. • Conduct in-person and virtual training sessions for clients. • Deliver platform demonstrations for sales prospects. • Work with clients and the development team to identify platform bugs and enhancements. ### Business Continuity Analyst @ New York University Jan 2019 – Jan 2020 • Develop and implement Business Continuity Plans for all schools and departments required for the Emergency Management Accreditation Program (EMAP) • Create a new methodology to build and test continuity plan called 3 Meeting Continuity Planning • Engage with critical emergency management and continuity school/department stakeholders to develop and adapt their plans to University’s standards • Maintain and implement new solutions in the University’s emergency management software VEOCI • Develop and implement the new IT Major Incident and Disaster Recovery process • Develop and execute tabletop exercises to test continuity plans • Assist the department of Public Safety to prepare and monitor University events ### Executive Account Manager @ Veritas Technologies LLC Jan 2015 – Jan 2017 • Responsible for the main finance territory in Brazil, managing customer’s relationship, defining strategy to maintain and grow installed base • Large customer acquisition by displacing a competitor • Achieved 87% of quota in the first fiscal year (Brazilian financial crises) and 105% in the second fiscal year • Developed a strong pipeline and an accurate forecast • Defined the new sales process based on business solution instead of technical solutions • Elevated relationship from technical to executive level • First time a deal was closed at forecasted revenue and deadline with Veritas’ largest customer in Latin America ### Account Manager @ Hitachi Data Systems Jan 2010 – Jan 2015 • Interim District Manager responsibilities covering Country Managers absence Report forecast and results to Latin America Vice President Map and create response plans for competitors’ threats • Responsible for the whole sales process from technical solution and architecture definition to pricing, executive presentation and negotiation for the largest customer in Latin America • Year over year quota achievement with growth rate of 15% per year • Worldwide largest deal of the month and in the history of Hitachi Latin America (Fiscal Year 2014 – 187% quota achievement) • Leaded the team during customer’s crisis, reverting the position from not being eligible to participate in auctions to becoming the biggest storage solutions supplier • Acquired two large customers in the finance sector • Indirect team manager for 2 sales representatives, 3 technical specialists and 5 field technicians ### Solution Architect and Account Manager @ Microlog Informatica e Tecnologia Jan 2009 – Jan 2010 • Opened the branch office in Sao Paulo to promote solution for private SMB and Enterprise customers • Solution portfolio composed by EMC, VMWare, Cisco and Dell products ### System Engineer and Product Specialist @ Sun Microsystems Jan 2006 – Jan 2009 • Technical solution presentation for customers in Education, Finance, Research, Government, Utilities and Service Providers segments • Mainframe, Backup, Storage and Network solution champion • Storage Product Manager • Acquisition of customers in Education, Finance, Utilities and Service Providers segments ### IT Coordinator for Latin America @ StorageTek Jan 1999 – Jan 2006 • Implemented infra-structure solutions, including Servers Environment, Network, International Links, Backup and Restore and disaster recovery • Managed technical support teams in Brazil - Sao Paulo / Rio de Janeiro / Brasília / Curitiba, Venezuela, Chile, Colombia, Argentina and Mexico • Implemented an ERP system for Brazil Operations ## Education ### Master of Science - MS in Management and Technology New York University ### B.S. in computer science Universidade Paulista ## Contact & Social - LinkedIn: https://linkedin.com/in/rafaelpanariello --- Source: https://flows.cv/rafaelpanariello JSON Resume: https://flows.cv/rafaelpanariello/resume.json Last updated: 2026-04-05