• Presale/postsale support with assigned Premium Accounts

• Help customers in pre-sales(PoC) and post-sales processes

• Work as the customer's technical expert focal point to solve issues and technical challenges.

• Report, escalate, replicate and manage resolution of customer’s problems.

• Debug SW and HW issues and provide solutions

• Communicate between R&D, technical Support, and the customer when critical product issues need to be escalated.

• Educate the customer on new enhancements, services and core key principles for a sustainable solutions.

• Tier 3 support to the Company’s customers: installing Mellanox products and supporting systems

• Response to customer technical inquiries

• Develop & present technical & comprehensive solutions to customer problems including the project management of complex installations

• Problem reporting, escalation, replication, and resolution management

• Site visits and conference calls with customers and partners.

• Deliver lecture-based and hands-on training courses for customers or partners (resellers, distributors, and OEMs)

• Developing & refining internal processes to improve support efficiency and productivity

• Conducted testing on Cisco’s Catalyst 6500-E switching platform with its Terabit Supervisors: Supervisor Engine 720, Supervisor 2T and 40Gig/10Gig/1Gig Line cards.

• Configured Vpc on Nexus 7K, 6K, 5K, 3K and 2K fabric Extenders

• Installed VMware hypervisors (versions 4.1, 5.0, & 5.5) on Cisco UCS

• Architecture and regression testing for L3 protocols like RIP/RIPv2, EIGRP and OSPF.

• Worked on HA/VSS systems and run various Layer 2/3 tests.

• Execute test plans manually for Transceivers and optical cables.

• Worked with developers and other cross-functional teams to get bugs fixed

• Dealt with customer issues by trying to recreate the issue in the lab

• Use of traffic generators such as IXIA to generate different types of traffic.

• Resolved bugs in a timely manner.