# Rage Ali

> Principal Software Engineer at Azure HPC/AI - Microsoft

Location: San Jose, California, United States
Profile: https://flows.cv/rage

## Work Experience
### Principal Software Engineer Azure HPC/AI @ Microsoft
Jan 2021 – Present

### Sr. Technical Account Manager @ NVIDIA
Jan 2020 – Jan 2021

### Sr. Technical Account Manager @ Mellanox Technologies
Jan 2016 – Jan 2020 | San Francisco Bay Area
• Presale/postsale support with assigned Premium Accounts
• Help customers in pre-sales(PoC) and post-sales processes
• Work as the customer's technical expert focal point to solve issues and technical challenges.
• Report, escalate, replicate and manage resolution of customer’s problems.
• Debug SW and HW issues and provide solutions 
• Communicate between R&D, technical Support, and the customer when critical product issues need to be escalated.
• Educate the customer on new enhancements, services and core key principles for a sustainable solutions.

### Sr. Engineer, Technical Support @ Mellanox Technologies
Jan 2015 – Jan 2016 | San Francisco Bay Area
•	Tier 3 support to the Company’s customers: installing Mellanox products and supporting systems
•	Response to customer technical inquiries
•	Develop & present technical & comprehensive solutions to customer problems including the project management of complex installations
•	Problem reporting, escalation, replication, and resolution management
•	Site visits and conference calls with customers and partners.
•	Deliver lecture-based and hands-on training courses for customers or partners (resellers, distributors, and OEMs)
•	Developing & refining internal processes to improve support efficiency and productivity

### Network Engineer @ Cisco Systems
Jan 2011 – Jan 2015 | San Francisco Bay Area
• Conducted testing on Cisco’s Catalyst 6500-E switching platform with its Terabit Supervisors: Supervisor Engine 720, Supervisor 2T and 40Gig/10Gig/1Gig Line cards.
• Configured Vpc on Nexus 7K, 6K, 5K, 3K and 2K fabric Extenders
• Installed VMware hypervisors (versions 4.1, 5.0, & 5.5) on Cisco UCS
• Architecture and regression testing for L3 protocols like RIP/RIPv2, EIGRP and OSPF.
• Worked on HA/VSS systems and run various Layer 2/3 tests.
• Execute test plans manually for Transceivers and optical cables.
• Worked with developers and other cross-functional teams to get bugs fixed
• Dealt with customer issues by trying to recreate the issue in the lab
• Use of traffic generators such as IXIA to generate different types of traffic.
• Resolved bugs in a timely manner.

### Network Administrator @ ABDITRANSPORT
Jan 2008 – Jan 2011
• Installation, Configuration, and Maintenance of system hardware/software
• Vlans configuration to segment the traffic based on user requirements.
• Deploying Active Directory Service, in Windows 2000 and 2003 Servers.
• Configuration of Cisco Routers (1800, 2800 series).
• Configuration of Cisco switches (1900, 2950, 2960series).
• Troubleshooting Network issues.
• IP Address allocation and administration


## Education
### Bachelor of Science (B.S.)
San José State University


## Contact & Social
- LinkedIn: https://linkedin.com/in/rage-ali-07773aa6

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Source: https://flows.cv/rage
JSON Resume: https://flows.cv/rage/resume.json
Last updated: 2026-04-12