• Strategically shaped Walmart Health's consumer-facing website visual refresh north-star vision, creating 80+ mockup frames and 3 prototypes using Walmart's design system to significantly boost sign-up rates.

• Partnered with lead designers and UX researchers to conduct user research, empathize with users, and identify pain points, leading to the development of new, human-centered features for our virtual care products, which increased user engagement by 30%.

• Collaborated with cross-functional teams, including product managers and developers, as part of a product trio in an agile framework.

• Presented designs to product leadership and stakeholders in design reviews, providing clear rationale to support design choices and why they would best serve the user.

• Identified and resolved over 50 critical bugs in the code by closely working with an international engineering team in weekly meetings during the QA process, improving product quality by 20%.

• Proactively conducted in-depth user research and competitor analysis to deeply understand our SaaS users and identify key user needs and market trends, leveraging these insights to inform design decisions that boosted user satisfaction metrics by 15%.

• Designed key internal tools and workflows for managing financials, dashboards, and payments experiences for complex B2B clients.

• Developed user flows, wireframes, prototypes, and mockups using Figma while maintaining an accessible and inclusive design system.

• Led and participated in design critiques and ideation sessions with cross-functional stakeholders from UX, product, and engineering.

• Presented design concepts to stakeholders, incorporating their feedback to align with business goals and user needs, resulting in a 20% increase in user satisfaction metrics.

• Collaborated closely with Product Team leadership to conduct weekly design reviews, ensuring consistency and providing feedback to improve adherence to established design standards, resulting in an increase in overall product quality.

• Proactively identified and resolved over 14 critical bugs that developers missed during the Quality Assurance (QA) process.