Drove innovation in e-commerce returns through AI and multimodal experiences. Authored BRDs for Amazon’s AI Returns Agent (ARIA) 2026 OP1, building a new return codes system projected to save $49.4M annually. Partnered with Devices & Andon Cord teams to finalize the return code structure and supported UAT/bug triages for ARIA 2025 (3M+ DAU). Developed SOPs and KPI dashboards to sustain LLM conversational quality through human + model-in-the-loop evaluation

Spearheaded product management, creating comprehensive product roadmaps for Payzli POS and Payzli Connect

(Internal CRM). Designed and built the UI/UX and product lifecycle processes

● Led a successful beta for Payzli POS with SMEs in the tattoo, health, and wellness sectors, featuring early

adoption for B2C tap-to-pay acceptance for credit cards via iPhone and Android phones in the market.

● Implemented key enhancements in onboarding, risk management, and daily residual calculations for Payzli

Connect and built the Agile SDLC process replacing Kanban, resulting in a 20% reduction in task spillovers.

Product owner for the Jodopay PG (a 50M USD GMV product) and headed a team of 3 in payment operations

● Mitigated business risk from an onboarding freeze at Jodo’s sole payments processor Razorpay by integrating three

new payment processors, boosting total payment volume by 3x and increasing success rates by 19%.

● Defined and executed Jodo's international payments strategy, creating a roadmap to expand TAM by USD 130M

and driving early adoption from 50+ merchants, achieving our early growth objectives.

● Launched a local GPT-powered payments support chatbot, significantly enhancing customer service excellence by

reducing KPIs such as average response time by 60% and task pendency by 85%.

Introduced recurring subscription methods, boosting revenue by 11%, and enhanced payment infrastructure, increasing success rates by 12%. Launched an analytics integration connector, increasing clients' marketing spend by 5x. Improved reconciliation processes, reducing subscription errors by 60%.

Part of the inception of Zeta’s Spotlight, an integrated Rewards and Recognition platform, from ideation to implementation, in partnership with Sodexo UK.

Managed business intelligence and system integration threads, defining over 40 KPI dashboards and facilitating 4 system integrations with Sodexo UK’s internal tools.

Awarded the SPOT award for delivery excellence