# Rahul S. > PM@AI | Amazon | UW Seattle MBA| Fintech Location: Seattle, Washington, United States Profile: https://flows.cv/rahuls1 High-impact PM with a track record of delivering AI-driven solutions across E-commerce and Fintech. Expert in the product lifecycle of LLM-integrated systems, focusing on multimodal AI to enhance conversational accuracy and operational efficiency. Proven ability to translate complex predictive signals and payment architectures into growth-oriented product roadmaps. Committed to building the future of automated, customer-centric technology. ## Work Experience ### Senior Product Manager @ Amazon Jan 2025 – Jan 2025 | Seattle, WA Drove innovation in e-commerce returns through AI and multimodal experiences. Authored BRDs for Amazon’s AI Returns Agent (ARIA) 2026 OP1, building a new return codes system projected to save $49.4M annually. Partnered with Devices & Andon Cord teams to finalize the return code structure and supported UAT/bug triages for ARIA 2025 (3M+ DAU). Developed SOPs and KPI dashboards to sustain LLM conversational quality through human + model-in-the-loop evaluation ### Technical Product Manager @ Payzli Jan 2024 – Jan 2024 Spearheaded product management, creating comprehensive product roadmaps for Payzli POS and Payzli Connect (Internal CRM). Designed and built the UI/UX and product lifecycle processes ● Led a successful beta for Payzli POS with SMEs in the tattoo, health, and wellness sectors, featuring early adoption for B2C tap-to-pay acceptance for credit cards via iPhone and Android phones in the market. ● Implemented key enhancements in onboarding, risk management, and daily residual calculations for Payzli Connect and built the Agile SDLC process replacing Kanban, resulting in a 20% reduction in task spillovers. ### Product Manager @ Jodo Jan 2022 – Jan 2024 | Bengaluru, Karnataka, India Product owner for the Jodopay PG (a 50M USD GMV product) and headed a team of 3 in payment operations ● Mitigated business risk from an onboarding freeze at Jodo’s sole payments processor Razorpay by integrating three new payment processors, boosting total payment volume by 3x and increasing success rates by 19%. ● Defined and executed Jodo's international payments strategy, creating a roadmap to expand TAM by USD 130M and driving early adoption from 50+ merchants, achieving our early growth objectives. ● Launched a local GPT-powered payments support chatbot, significantly enhancing customer service excellence by reducing KPIs such as average response time by 60% and task pendency by 85%. ### Associate Product Manager 2 @ smallcase Jan 2021 – Jan 2022 Introduced recurring subscription methods, boosting revenue by 11%, and enhanced payment infrastructure, increasing success rates by 12%. Launched an analytics integration connector, increasing clients' marketing spend by 5x. Improved reconciliation processes, reducing subscription errors by 60%. ### Product Analyst 2 @ Zeta Suite Jan 2020 – Jan 2021 | Greater Bengaluru Area Part of the inception of Zeta’s Spotlight, an integrated Rewards and Recognition platform, from ideation to implementation, in partnership with Sodexo UK. Managed business intelligence and system integration threads, defining over 40 KPI dashboards and facilitating 4 system integrations with Sodexo UK’s internal tools. Awarded the SPOT award for delivery excellence ## Education ### Master of Business Administration - MBA in Management Science University of Washington ### Bachelor of Engineering (B.E.) + M.Sc. in Electronics and Biology Birla Institute of Technology and Science, Pilani ### Science Sindhi High School Bangalore ## Contact & Social - LinkedIn: https://linkedin.com/in/rahulshiv - GitHub: https://github.com/rahulshiv --- Source: https://flows.cv/rahuls1 JSON Resume: https://flows.cv/rahuls1/resume.json Last updated: 2026-04-18