Leading design and experience strategy teams to shape the next frontier of Sam's club-retail. Partnering with business leadership to drive an experience-first approach across digital, physical, and service touchpoints. Leveraging AI and emerging technologies to deliver personalized, intuitive experiences that balance innovation with operational scale.

In my role as Adjunct Professor at UC Berkeley Extension, I have been responsible for designing and teaching the Information Architecture segment of the course since 2018. I have developed the IA curriculum, led live and self-paced classes, and provided mentorship to students to enhance their UX portfolios.

Collaborating with the founding team on early product design for a B2B AI sales platform. Designing agentic experiences that enable companies to configure AI agents, assemble hybrid teams of humans and AI, and drive product-led growth. Also contributing to dashboards that track ROI and performance of these teams, with a focus on measurable business outcomes.

Led design organization across multiple product lines, shaping strategic direction and delivering experiences for Cisco's sales, commerce, and customer success ecosystems. Partnered with executives and cross-functional leaders to balance current needs with future visionary work. Implemented systems, frameworks, and design systems strategy to align strategy with execution. Launched AI-literacy program and AI experience framework, accelerating innovation and boosting team morale.

Led a design team for Meta's top privacy initiatives across Privacy Infra ecosystem. Streamlined E2E Privacy experience across the ecosystem(Coverage, Review Efficiency, Regulatory Response, and Incident Management). Overhauled Privacy Review experience, cutting review time by 54%. Partnered cross-functionally to improve regulatory readiness. Expanded design team by 3X, mentoring talent and fostering leadership development.