# Raksha Som

> Product Designer @ American Express | Building experiences with a balance of design and business acumen

Location: New York City Metropolitan Area, United States
Profile: https://flows.cv/raksha

I love designing. I love experiences. I'm passionate about designing intentionally and creating user experiences that tell a story! Your Story! 

I feel incredibly grateful to be in the design space where I get to identify crucial problems and design solutions to help tackle them one experience at a time, where I'm constantly learning to battle the balance between form and function a.k.a design and business acumen. 

My passion roots from designing nuanced experiences and learning to make valiant decisions. I believe that design is a discipline that invigorates me to view problems not only from the product or service standpoint, but also from a user’s perspective. 

My goal is to transform ideas into reality, create impactful solutions that enhance usability and make design solutions accessible to everyone!

## Work Experience
### Product Designer @ American Express
Jan 2024 – Present | New York City Metropolitan Area
Global Commercial Services / @ Work
  • Corporate Card Capabilities
  • Design System & Pattern Guidelines

### Product Designer @ American Express
Jan 2024 – Jan 2024 | New York City Metropolitan Area
Global Commercial Services / @ Work
   • Corporate Online Payments
   • Statements

• Designed high fidelity prototypes for commercial platforms like "At Work", specifically focusing on Payments and Statements features to streamline corporate client workflows.
• Executed figma conversion for the Rewards and Benefits (Loyalty program), contributing to redesign and alignment of user interface elements with the current design system.
• Collaborated closely with product managers, engineers, and senior designers to deliver design solutions and artifacts that meet project requirements and align with UX patterns.

### UX Designer @ SAP
Jan 2023 – Jan 2024 | Bellevue, Washington
• Dashboard Central (Independent Project) : Led the entire design to implementation process and collaborated with key stakeholders like product managers, developers, and UX teams to architect a landing page that hosts 40+ analytical dashboards, integrating key functionality and features to optimize user task completion and increase user engagement with Analytics. 

• Collaborated with the UX team to design 8+ analytical dashboards and the initial UI, screen flows, wireframes, high- fidelity mockups for an AI powered tool that facilitate customer-initiated data enrichment flows.

### UX Designer @ SAP
Jan 2022 – Jan 2022 | Bellevue, Washington
• Spearheaded Design Patterns Documentation - improved the design system for cross-product analytical dashboards, delivered consistent designs, and set clear guidelines for designers and developers. Built patterns that typically show interactions, dashboard page layouts, chart visualizations, unified colors, and typography with detailed documentation of guidelines.

### UX Researcher @ Autograph
Jan 2022 – Jan 2022 | Ann Arbor, Michigan
• Client-based project, Identified user needs by conducting semi-structured interviews and survey analysis. Gathered insights about user needs, pain points, user characteristics, and behaviors. 

• Researched competitor space consisting of 7 other brands to gauge informed design decisions, conduct contextual analysis, and develop key findings and recommendations.

• Proposed experience and accessibility improvements for the website platform by performing heuristic evaluations, interaction map studies, and usability tests.

### Product Designer @ nference
Jan 2020 – Jan 2021 | Greater Bengaluru Area
• Voice of User experience in a mixed discipline team of researchers, developers, medical experts, and engineers. 

• Redesigned the Digital Pathology Software platform dashboard, formulating experiences in the forms of tangible prototypes, from storyboarding, and low-fidelity concepts to high-fidelity interactions to test and validate usability and desirability.  

• Worked on fostering a clinical environment that fully integrates multimodality in pathology and automating workflows for our end-user pathologists, lab technicians, and administrators.

### UX Researcher @ Radiiactive
Jan 2019 – Jan 2019 | Greater Bengaluru Area
• Organized a Pilot study to gain feedback on an early development application, understanding human behavior in every day online and offline social interactions.

• Research methods included surveys, focus groups, and data analysis. Analyzed qualitative interviews to understand participant attitudes and feelings.

• Demonstrated ability to learn complex new domain spaces by developing a solid understanding of user experience research and presented my work to senior managers and lead designers.

### Business Development @ Mindtree
Jan 2018 – Jan 2018 | Greater Bengaluru Area
• A high level/crude understanding of the entire value chain of the commodity and the key constraints in the value chain. 

 • Designed a Value chain intervention and business model to reduce number of middle men involved in the end to end procurement process for farmers. [ ICG Market Research ]


## Education
### Masters in Design Science in Human Computer Interaction
University of Michigan

### Bachelor of Technology - BTech in Computer Science Engineering
Dayananda Sagar Institutions


## Contact & Social
- LinkedIn: https://linkedin.com/in/raksha3110
- Portfolio: https://www.srakshaa.com

---
Source: https://flows.cv/raksha
JSON Resume: https://flows.cv/raksha/resume.json
Last updated: 2026-03-29