Led product and UX design for revenue-critical insurance platforms in a complex, multi-product environment, focusing on quoting flows, forms, and decision paths across personal and commercial lines. Partnered with product, engineering, and analytics to improve completion, engagement, and downstream conversion, including measurable gains in task completion exceeding 40 percent.
Designed and scaled shared design systems used across multiple insurance products, defining reusable components, interaction patterns, and WCAG 2.1 accessibility standards that reduced design-to-development friction and shortened delivery cycles by roughly 50 percent.
Drove discovery, research, and iterative design for data-dense, regulated workflows, translating complex business rules and underwriting logic into clear, usable interfaces teams could ship and maintain over time.
Acted as a UX systems partner to engineering, working with HTML, CSS, and JavaScript context to ensure designs held up in production and aligned with real implementation constraints.
Supported and reviewed other designers’ work, helping raise design quality, consistency, and stakeholder trust while keeping process lightweight and delivery focused.
Mentored and supported three design interns, providing guidance on UX fundamentals, design quality, and delivery in real product environments.