# Ram Patel

> Software Engineer at Amperity

Location: Montville, New Jersey, United States
Profile: https://flows.cv/rampatel

Software engineer at Amperity with a passion for building and deploying scalable, data-driven applications.

## Work Experience
### Software Engineer @ Amperity
Jan 2021 – Jan 2024 | Remote

### Software Engineering Intern @ PiipPay
Jan 2019 – Jan 2020 | Weehawken, NJ
• Designed and built a microservice using Go, Docker and MySQL to aggregate, store and retrieve data for a lead management system.
• Created a client using JavaScript and React for admins to view, contact and track leads as they move through the customer acquisition pipeline.
• Increased average acquisition rate of small business clients per week by 150% using a Bayesian average based ranking to find the most relevant leads.

### Principal Software Engineer and Founder @ Filtr.ai
Jan 2016 – Jan 2018 | New Brunswick, NJ
• Web app which provided short, unbiased news in real time via intelligent aggregation and automatic summarization.
• Architected and rebuilt our prototype Django web application using Docker, Kubernetes, and Go creating a more scalable, service-oriented version; reducing development time from a week to about 2-3 days.
• Designed and helped implement an RSS feed parser and web scraper in Go– yielding more relevant content and 70% reduction in scraping time.
• Created a data pipeline using Python, Numpy, and Tensorflow Dataset API to efficiently fetch, preprocess and create data iterators for model training.
• Utilized current natural language processing(NLP) research concepts to train Seq2Seq and classification models; exporting trained versions for serving using Tensorflow.

### Customer Success Agent @ Route4Me
Jan 2016 – Jan 2017 | New Jersey
- Assisted B2B customers with a variety of different inquiries.
- Identified and document tickets in Freshdesk and Jira and escalated tickets to QA team and developers
- Identified issues that caused user experience issues and assisted in rapid resolution.
- Achieved improvement from 50 - 70% first response ticket resolution by improving quality of content and providing both concise and accurate information to the end user.
- Documented all customer interactions(phone, email, and live chat) in CRM for for future reference, providing relevant information about the use case and details about the inquiry provided immense transparency within the organization and accelerated future ticket resolution.
- Supported customers in omnichannel environments and sought assistance from leadership while working with a remote team all at the same time.
- Gained intricate knowledge of recurring billing practices and the logic that drives those architectural designs.

### Research Assistant @ Rutgers University–New Brunswick
Jan 2014 – Jan 2014
Used the Geant4 simulation library in C++to calculate expected energy loss of protons passing through variable materials for researchers at the Large Hadron Collider

### Research Assistant @ Columbia University in the City of New York
Jan 2014 – Jan 2014
Created a tool using jQuery and Javascript that streamlined the calculation of antenna factors for detectors in the LIGO experiment.


## Education
### Bachelor’s Degree in Computer Science
Rutgers University
Jan 2015 – Jan 2019


## Contact & Social
- LinkedIn: https://linkedin.com/in/ramrpatel

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Source: https://flows.cv/rampatel
JSON Resume: https://flows.cv/rampatel/resume.json
Last updated: 2026-03-23