San Francisco, California, United States
Spanning several internal initiatives to elevate ThoughtWorks’ product, design, and digital delivery while working closely with a spectrum of clients to champion their digital organizations and rapidly build meaningful experiences.
• Defined, managed, and scaled product and design teams
• Facilitated the path from innovation to market through several successful product launches
• Developed DesignOps, ResearchOps, and Product Management (ProductOps) programs
• Enabled design growth, customer centricity, organizational development
• Translated business requirements and organizational goals to practical data-driven initiatives
• Mentored several designers and aspiring product managers
TW North America Design: Strategy Lead - Developed a sustainable design program that leveraged ThoughtWorks Tech@Core mentality to be a differentiator in the market.
North America Product Leads: Participant - Provided guidance to the product Leads Group and partnered with sales on selling product innovation.
US Grocer Client (NA Top 2): Co-head of Design for the Associate (internal) Digital Division - Built out and managed product and design operations spanning across three associate facing applications.
Senior Living Advisors Client (NA Top): Product and Design Lead - Reporting directly to the CEO, CPO, and PE Board, I managed two large innovation teams focused on creating lead management and customer engagement across several products. Established research programs, ground-up scalable design system, and a lean product management program to enable a customer-centric, digital native organization.
Porsche Digital: Product and Design Lead - Facilitated several discovery workshops to bridge North America and Germany product lines to guide the launch of new products for drivers and dealers in North America.
Democracy Now!: Design Lead - Led an intensive UX evaluation for the new Democracy Now! iOS and Android application launching this year.