# Randy M. > Head of Design at Instead and Corvee | Ex Gusto, ThoughtWorks, Dell Location: San Francisco, California, United States Profile: https://flows.cv/randym I am passionate about bringing design thinking to the forefront of innovation, technology, and business across a range of industries. A defender of customer / user value, I aspire to instill a progressive organization and product development process to ensure validated and impactful outcomes. I work with startups to Fortune 500 companies, ensuring a path from strategy to market value through digital or physical design and development. ## Work Experience ### Head of Design @ Instead Jan 2023 – Present | San Francisco, California, United States ### Head of Design @ Corvee Jan 2023 – Present | San Francisco, California, United States ### Design Lead @ Gusto Jan 2021 – Jan 2022 | San Francisco, California, United States ### Product Management Lead @ Caffeine Jan 2021 – Jan 2021 | San Francisco, California, United States ### North America Design Strategy & Product Management Lead @ ThoughtWorks Jan 2018 – Jan 2021 | San Francisco, California, United States Spanning several internal initiatives to elevate ThoughtWorks’ product, design, and digital delivery while working closely with a spectrum of clients to champion their digital organizations and rapidly build meaningful experiences. • Defined, managed, and scaled product and design teams • Facilitated the path from innovation to market through several successful product launches • Developed DesignOps, ResearchOps, and Product Management (ProductOps) programs • Enabled design growth, customer centricity, organizational development • Translated business requirements and organizational goals to practical data-driven initiatives • Mentored several designers and aspiring product managers TW North America Design: Strategy Lead - Developed a sustainable design program that leveraged ThoughtWorks Tech@Core mentality to be a differentiator in the market. North America Product Leads: Participant - Provided guidance to the product Leads Group and partnered with sales on selling product innovation. US Grocer Client (NA Top 2): Co-head of Design for the Associate (internal) Digital Division - Built out and managed product and design operations spanning across three associate facing applications. Senior Living Advisors Client (NA Top): Product and Design Lead - Reporting directly to the CEO, CPO, and PE Board, I managed two large innovation teams focused on creating lead management and customer engagement across several products. Established research programs, ground-up scalable design system, and a lean product management program to enable a customer-centric, digital native organization. Porsche Digital: Product and Design Lead - Facilitated several discovery workshops to bridge North America and Germany product lines to guide the launch of new products for drivers and dealers in North America. Democracy Now!: Design Lead - Led an intensive UX evaluation for the new Democracy Now! iOS and Android application launching this year. ### Lead Design & Product Strategy - Emerging Technology & Offerings @ ThoughtWorks Jan 2016 – Jan 2018 | San Francisco Bay Area North America Strategic Offerings: Selected to join a leadership team to develop new models for ThoughtWorks consulting business. Created and launched three new strategic offerings; Digital Platform Strategy (DPS), Product Innovation and Responsive Organization. These three offerings make-up TW’s framework on Digital Transformation & Organizational Innovation and are widely used to obtain and new clients and deliver impactful outcomes. Today DPS represents one of ThoughtWorks most profitable and successful consulting initiatives in the last 10 years. I also partnered with the NA Head of Technology to re-empower our core software delivery offering and services. Planet Fitness: Product Strategy Lead - Managing a team of product and designers to uncover opportunities to drive tenure and acquisition across the PF digital ecosystem. Built out a framework to effectively prioritize and measure a growing backlog to guide product direction and inform the board and franchisees of upcoming products. Enabled customer validated experiences across mobile, web and in gym facilities. I facilitated mobile workshops with PF and vendors to kickstart the next generation PF fitness app. Mr. Cooper: UX & Product Strategist - Built out the first DesignOps program inclusive of a scaling research operation, cross platform design system strategy and discovery toolkit for the continuation of product innovation and evolution. Other clients included: Telus (Canada), USAA, Sonic, Pimsleur ### Senior Product & Experience Designer @ ThoughtWorks Jan 2014 – Jan 2016 | Toronto, Canada Area As a Design Researcher and Product Strategist I collaborate with a wide range of clients and lead design teams to help evolve product strategy, business missions and lean ux practices. ### User Experience Designer @ ThoughtWorks Jan 2013 – Jan 2014 | Toronto, Canada My role as a User Experience Thoughtworker is prioritized as a research and strategy consultant as well as focusing on visual design, information architecture, research & ethnography and disruptive thinking to solve clients complex problems and aid in Social Impact Programs worldwide. ### Founder & Creative Director / Coordinator @ Floor Flexers Jan 2011 – Jan 2014 | Toronto Ontario Creating unique events in Toronto & San Francisco that have a strong marketing strategy and technology element. I facilitate the design for marketing and stage design / programming as well as coordinating talent and location scouting. ### Design Strategy, Industrial Design & UX Consultant @ Freelance Design Consultant Jan 2011 – Jan 2013 | Toronto, Canada Area Weaving into the fabric of Toronto startup life, I had the opportunity to work with several passionate entrepreneurs and startups as well as mentoring an Invention Development Firm. Projects include: Guiide Me, My Wine Canada, Giftalize, Orchrd, Prak-Bench.ca, National Fitness Training, Mako Invent, Mako Design and early strategy for Turnstyle (Acquired by Yelp) ### Industrial Designer - Design Management Internship @ Dell Jan 2010 – Jan 2010 Design Manager and Industrial Designer with the Experience Design Group at Dell in Austin TX. First grad intern to do three consecutive terms. Worked on and designed the OptiPlex and Precisions desktops (business clients), Blade Servers, Latitude laptop and consumer product division. Applied for two provisional patients and participated in a project that landed a Red Dot award. ### Intern @ Fulcrum Collaborative Jan 2008 – Jan 2008 Designed the 2009-2013 Supra Boats flagship wakeboard models (www.supraboats.com). Some of the design language and features can still be seen in their current models and competitive manufactures. ## Education ### Ma in Design Management Savannah College of Art and Design ### iOS For Designers CodePath ### BFA in Industrial Design, Marine Design, Savannah College of Art and Design ### Engineering Lakefield College School ## Contact & Social - LinkedIn: https://linkedin.com/in/rmako - Website: https://randymako.com --- Source: https://flows.cv/randym JSON Resume: https://flows.cv/randym/resume.json Last updated: 2026-04-08