# Raul O. > Software Engineer Location: Chicago, Illinois, United States Profile: https://flows.cv/raul Full stack developer with experience building custom web application implementations with Java and JavaScript for Fortune 500s. Experienced in systems integration, test driven development, package implementation and micro services at enterprise level. Productive with all stages of the development life cycle in small or large team environments. Driven to learn and mold-able for new challenges within web application, emerging technologies and Spanish markets. ## Work Experience ### Senior Software Engineer @ Upside Jan 2022 – Present ### Claims Technology Services - Senior Software Engineer @ Allstate Jan 2020 – Jan 2022 | Chicago, Illinois, United States • Helped develop and maintained 15 plus micro services which processed over 200,000 audio phone calls per day by transcribing/extracting/associating claim data to drive leaner liability determination enabling multi million dollar savings. • Integrated and built custom web apps with React for internal users with features such as transcription highlighting with audio play along, reporting, and various developer access tools. • Implemented variety of regex, and sliding window search algorithms to fine tune our claim extraction/association and sensitive data redaction process; Leveraged Spanish speaking background to improve Spanish transcription post processing for Spanish market. • Lead collaboration across multiple enterprise teams for MVPs, legal compliance with PCI/PII, web security assessment/integration and APIs using Java Spring Boot, React, Tibco JMS queues, MongoDB, Microsoft SQL, Jenkins, JUnit, Mockito, Jest, TDD and deployed to on prem mutli region Cloud Foundry. ### Roadside Services - Senior Software Engineer @ Allstate Jan 2018 – Jan 2020 | Chicago, Illinois, United States • Re-platformed legacy 24/7 roadside assistance call center application to Spring Boot 2.0 and React/Redux to decrease handle time saving 2.8 minutes per call event for a total savings of 3.25 million dollars in 2018. • Created and integrated REST services for payment processing, geolocation, and vehicle/member information look up to locate vehicle disablement and process their dispatch respectively according to their benefits. • Lead and mentored developers by multiplying knowledge through weekly technical discussions about best practices and optimization opportunities. Coached junior developers with career progression, technical insight and business impact of features. ### Technical Developer @ Avionos Jan 2017 – Jan 2018 | Chicago, Illinois, United States • Implemented multiple custom e-commerce experiences on top of the Salesforce platform for CloudCraze using Apex and jQuery. • Lead development of delicate components that dealt with cart logic and order processing developed in Apex. • Integrated Paymentus pay services using Java servlets and lead the front end using jQuery and Ajax within AEM. • Provided quick turn around delivery for production code support built with React and served on the Salesforce platform. • Assisted architects with pull requests, deployments and new team member onboarding. ### Java Web Developer @ ICF Olson Jan 2015 – Jan 2017 | Chicago, Illinois, United States • Implemented custom web components from back end to front end using Java, Groovy, Sightly, JSP, and React JS/Redux on the Adobe Experience Manager platform for enterprise clients. • Created Groovy scripts that scaled JCR repository across 120 domains/nodes saving hours of manual data entry for our client. • Integrated REST API code change throughout components and updated Apache server configurations. • Developed user favoriting/tracking with React JS, Redux and Gigya service integration for personalization features increasing customer engagement through target marketing. • Assisted in debugging server environment issues and deployments. ## Education ### Bachelor of Science (B.S.) in Computer Science Northeastern Illinois University Jan 2012 – Jan 2014 ## Contact & Social - LinkedIn: https://linkedin.com/in/raulorduno --- Source: https://flows.cv/raul JSON Resume: https://flows.cv/raul/resume.json Last updated: 2026-03-23