Dynamics 365 Sales Team

• Leading a cross-functional initiative on AI evaluations to measure and improve agent performance.

• Leading the design of setup experiences for AI agents, enabling sales teams to configure workflows efficiently and adopt AI confidently.

• Designed and launched the Sales Qualification Agent, one of Microsoft’s first Copilot agents in Dynamics 365 Sales, shaping the product vision from concept to launch and establishing a foundation for future AI experiences.

• Created scalable LLM prompt frameworks and design patterns to support multiple AI agents across diverse sales workflows and scenarios.

• Redesigned core CRM design system UI patterns to improve usability, accessibility, and visual coherence.

• Mentored a product designer, fostering growth in storytelling, systems thinking, and high-quality design delivery.

• Led the designs for expanding data source connections and data unification in Customer Insights - Data platform, that powered the data used in products such as Sales and Marketing.

• Introduced UX Telemetry frameworks into the design process, working closely with engineering and product management to support data-driven design decisionsl.

• Led AI user experience research and design, in collaboration with product managers, machine learning and data science teams, and customers.

• Boosted user adoption by leading and designing the first-run user experiences

• Established team standards and design guides