Lead the Design team to build key products 0 → 1, including:

• UX TOOLKIT / Marqeta’s first B2B2C products that provide customers with turnkey solutions via UI SDKs and white-label apps that reduce engineering effort by~60%, include built-in bank + card network compliance, and shorten time-to-market; secure five customers upon launch and unlock ~$2M in net new revenue by 2027

• PROGRAM MANAGEMENT / Marqeta’s suite of tools to manage cardholder support and disputes on behalf of customers; reduce manual operations by 50% and save ~$1.75M in costs via automation and AI-powered analysis while improving win rates and addressing regulatory gaps

Grow a global team from zero to seven designers; level up hiring process by creating robust documentation and evaluation criteria; set clear expectations and priorities for varying roles and levels, while nurturing career growth and improving design craft; maintain an 80+ average satisfaction score throughout management tenure

Collaborate with Product and Engineering leaders to shape high-level strategic decisions and translate them to roadmaps for execution; introduce tools such as design sprints to accelerate and enhance strategic conversations

Elevate operational efficacy by establishing and evolving key processes between Design, Product, Engineering, and other cross-functional partners such as Legal and Marketing; establish key relationships with executives and senior leaders to uplift product design within the company

Advocate for accessibility by integrating WCAG requirements as part of design and engineering deliverables; educate others via workshops and design reviews to scale operations and build internal capability

Lead the redesign of Medium’s Android and iOS apps up to public beta in Summer 2020; collaborate with product managers and executives to realize the product vision and align with the business strategy; coordinate efforts with multiple designers and scrum teams from both reader and creator experience groups as part of the larger product redesign initiative

Lead design of reading list on mobile, which enables readers to save stories and personalize their reading experience on Medium; oversee the product launch that resulted in a 16% usage increase over six months

Manage and mentor a designer on the team

Revise the process for design <> engineering collaboration within the agile framework to improve working velocity and product quality

Champion accessibility initiatives and push for cross-function alignment between design, engineering, product, and user happiness; conduct audit across web and mobile surfaces to identify and prioritize issues; build a playbook with engineering to define and enforce accessibility practices

Write and publish a content guideline to clarify and standardize the use of language across product surfaces