# Ray Xia

> Product Designer @BorderX Lab | AI in Retail & Health

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/rayxia

I design and develop products that bring responsible automation innovation to healthcare and retail industries. Skilled in JavaScript, React, CSS, Figma, and Adobe CC Suite. Passionate about visual design, art & culture, and improving access to care at home.

## Work Experience
### Product Designer @ BorderX Lab
Jan 2025 – Present | Sunnyvale, California, United States
Agentic commerce experience from discovery to checkout

### Product Designer (MHCI Capstone) @ Carnegie Mellon University | ENAiBLE
Jan 2025 – Jan 2025 | Pittsburgh, Pennsylvania, United States
Designed real-time AI personalization for an online-to-offline ecommerce initiative from the ground up.

Tested and validated market opportunity through 70+ hours of user interviews and concept testing, mapping user pain points to retail business goals to define ENAiBLE’s partnership opportunities and future product roadmap.

Led design workshops on AI automation strategies, presenting compelling narratives, service blueprints, and insight-driven visual models to achieve cross-functional stakeholder alignment.

### UX Engineer @ CMU Human-Computer Interaction Institute | Data Interaction Group
Jan 2025 – Jan 2025 | Pittsburgh, Pennsylvania, United States
Designed a clinical decision support system for risk assessments. Developed the front end layer to make risk predictions understandable and actionable for physicians treating a rare disease. 

Built interactive treatment planning dashboard juxtaposing real-time data with ML-predicted outcomes, supporting physicians to explore treatment options interactively while providing human-in-the-loop corrections. 

Conducted field research with physicians to validate ML output accuracy and workflow integration; distilled results from physician audits to iterate on data visualization for improved usability and trust.

### UX Designer @ BJC HealthCare
Jan 2023 – Jan 2024 | St Louis, Missouri, United States
Led the delivery of a web application that streamlines employee shift scheduling experiences, generating 245,000+ scheduled work hours and $1.2M in operational savings within one quarter.

Enhanced BJC’s design system by creating scalable UI components across platforms and surfaces, ensuring consistency and responsiveness while adhering to brand guidelines.

Partnered with internal teams to evaluate employee work satisfaction, resulting in an optimized product roadmap delivered to C-suite stakeholders.

Designed, prototyped, and tested 3 core product features that improve nurse communication, iterating in a fast-moving, agile environment.

### Digital Fabrication Lab Assistant @ Washington University in St. Louis
Jan 2022 – Jan 2023 | St Louis, Missouri, United States
Trained new students and provide on-going assistance in digital fabrication equipment, including laser cutters, CNC routers, and 3D printers.

Create an online system to improve efficiency in regulating and managing equipment.

### 3D Shop Monitor @ Washington University in St. Louis
Jan 2021 – Jan 2022 | St Louis, Missouri, United States
Supervised 12 students for 7 hours a week and ensured their safety operating 3D creation tools such as band saws and drills.

### UX Design & Engineering  Intern @ Rulai, Inc.
Jan 2022 – Jan 2022 | Remote
Sole designer at a B2B Conversational AI startup designing low-code virtual 
assistant tools for 20+ enterprise customer service teams. 

Led the redesign of a chatbot demonstration system from start to finish by incorporating all up-to-date AI features, optimizing user flow, and prototyping an interactive widget with JavaScript.

Collaborated with the engineering and marketing team to boost live demonstration efficiency, streamlining product demonstration processes.

Engaged in strategy discussions, experimentations, and design decisions of the product graphical user interface to optimize usability and user experience, informed by analytics such as user activity and transcripts.


## Education
### Master of Human Computer Interaction
Carnegie Mellon University

### Bachelor of Fine Arts - BFA in Communication Design
Washington University in St. Louis

### Kimball Union Academy


## Contact & Social
- LinkedIn: https://linkedin.com/in/xray24

---
Source: https://flows.cv/rayxia
JSON Resume: https://flows.cv/rayxia/resume.json
Last updated: 2026-04-08