Fintech · Credit Card · B2C

• Optimized payments, engagement, and delinquency prevention for Prosper’s credit card, delivering $3M+ in annual revenue and loss savings.

• Launched a cross-channel AutoPay incentive engine that drove 8.1% AutoPay adoption and reduced delinquency losses by $1.4M annually.

• Executed a paperless adoption initiative (targeted messaging + new fee structure), driving a 26% lift and $1.7M+ annual revenue while cutting costs by $336K.

• Introduced a Debt Settlement Agency (DSA) disclosure via A/B test in the credit card application flow, reducing high-risk approvals and generating ~$500K in annual loss savings.

• Led discovery and roadmap for AutoPay flexibility controls to improve trust and enrollment, unlocking a projected $100K in annual savings.

B2B2C Marketplace · Appliance Repair Platform

• Owned product across technician mobile app, customer portal, and enterprise integrations, scaling the marketplace to $5M+ ARR and doubling repair capacity.

• Launched a B2C booking funnel in 8 weeks, adding $2.4M ARR and 5K+ monthly jobs after identifying a collapsing B2B pipeline.

• Redesigned parts pickup workflows, reducing repair duration by 25% and generating $1.8M ARR.

• Automated core ops (report submissions, parts ordering), reducing manual work by 50% and doubling capacity from 37K → 75K jobs/month.

• Built routing & scheduling features from user interviews, improving fulfillment by 10% and cutting technician drive time by 30%.

• Established product vision, OKRs, and KPI tracking for an 11-person cross-functional team.

SaaS · Retail Analytics Platform

• Streamlined SaaS onboarding and retailer activation, cutting payout time by 50% for 90% of retailers.

• Launched data dashboards, boosting upsell conversion +73%.

• Improved onboarding UX to increase activation +65%.

• Redesigned complex desktop UI, achieving 25%+ take rate and durable adoption.

• Drove measurable revenue growth across retail analytics workflows.

Consumer · P2P + Blockchain Apps

• Directed design for BitTorrent Speed and supporting apps, scaling to 48M MAU and launching the company’s first blockchain product.

• Shipped BitTorrent Speed (tokenized blockchain incentives) adopted by 100M+ users; 7.1M token sales.

• Redesigned BitTorrent apps UI, achieving 4★+ ratings and scaling to 16M+ DAU.

• Designed crypto wallet prototypes, improving usability scores by 40%.

• Mentored designers and introduced design review best practices.