B2B2C Marketplace · Appliance Repair Platform
• Owned product across technician mobile app, customer portal, and enterprise integrations, scaling the marketplace to $5M+ ARR and doubling repair capacity.
• Launched a B2C booking funnel in 8 weeks, adding $2.4M ARR and 5K+ monthly jobs after identifying a collapsing B2B pipeline.
• Redesigned parts pickup workflows, reducing repair duration by 25% and generating $1.8M ARR.
• Automated core ops (report submissions, parts ordering), reducing manual work by 50% and doubling capacity from 37K → 75K jobs/month.
• Built routing & scheduling features from user interviews, improving fulfillment by 10% and cutting technician drive time by 30%.
• Established product vision, OKRs, and KPI tracking for an 11-person cross-functional team.