Designing and facilitating an original workshop series for a global community of information, content, and knowledge professionals:

• Developing a curriculum using design thinking, game design, and fiction writing methodologies. Managing the full arc of concept definition, curriculum design, facilitation, and iteration based on participant feedback.

This role is rooted in peership and community-powered education.

Conducted remote user research for climate tech client to inform product roadmap and strategic decisions.

Mentored research interns through synthesis processes and stakeholder presentations.

Diagnosed opportunities for usability and navigation improvements for mobile apps through documentation audits and heuristic evaluations.

Designed content-driven websites for coaching and consulting businesses, translating brand strategy into accessible digital experiences.

Conducted field research in retail environments, gathering customer and employee insights through observation and interviews.

Performed competitive analysis and audits of in-store displays, reporting findings to product and sales teams.

Facilitated training with retail staff to improve product knowledge and customer experience.

Conducted UX research and assessments to identify employee pain points with the organization's intranet and custom learning management system.

Collaborated with stakeholders to prioritize high-impact, low-resource improvements for employee access to knowledge and training materials.

Designed mockups and specifications in Figma and delivered UX strategy recommendations to guide implementation.

Led product design for Autodesk's help and learning experiences across web and desktop applications, including complex cross-functional initiatives for experiences reaching 18M+ monthly users across 27 languages.

Drove full design process from research to implementation: conducting usability testing and customer workshops, creating wireframes and specifications, writing microcopy, designing A/B tests, and iterating with cross-functional teams using Agile methodologies.

Contributed to Autodesk's design system and led "Wireframing for Product Managers" workshop to strengthen collaboration between design and product teams.

Directed pro bono service design project through Autodesk Foundation, leading a team to create process and financial maps for The Renewal Workshop, a circular economy leader in the apparel industry.

Key impacts:

• Reduced support escalations by 53% and increased navigation engagement by 92% through iterative A/B testing and cross-functional collaboration

• Designed and tested an in-product learning framework later adopted company-wide; contributed to a 77% increase in monthly active users