∗ Working on — Dispatch technician management and internal tooling platform.

∗ Boosted technician assignment rates by 23% through redesigned dispatch workflows.

∗ Drove departmental increase in feature adoption by aligning backlog with business needs.

∗ Improved technician speed by 30% through clear specs and cross-team coordination.

∗ Designed and maintained the "Sundance" design system and consumer moving application; conducted research sessions to identify user issues and opportunities, informing iterative design adjustments and process enhancements across projects.

∗ Improved team velocity by 30% by streamlining user stories, timelines, and documentation.

∗ Increased patient engagement by 22% through redesigned telehealth and triage workflows.

∗ Reduced operational delays by 35% by restructuring clinical data flows and system architecture.

∗ Worked at Dialexa; was acquired by IBM in 2022 and fully integrated into IBM in May 2025.

∗ Supported A/B testing and design revisions at Audi that improved platform usability.

∗ Standardized brand consistency at Freeman, reducing assignment discrepancies.

∗ Identified pain points at Topgolf and informed updates to front desk workflows and design.

∗ Streamlined collaboration across design, product, and engineering to accelerate delivery timelines.