Building systems to capture, store, and retrieve data used in insurance calculations, user info, etc.

Full stack development with a heavy focus on databases (MS SQL) and backend work (VB, .NET)

Training and mentoring other developers in troubleshooting techniques and getting up to speed

Automated IT work using PowerShell, such as laptop setup and IT communications

Provided IT support for ~2000 users, troubleshooting hardware, software, network and printers

Taught IT techniques and processes to employees, along with creating documentation

Trained/cross-trained employees, carried out quality checks, planned production and prioritization

Doubled service speed during year as AGM, leading to greatest speed improvement in 200+ stores

In charge of scheduling, training, hiring, inventory ordering, and navigating safely through COVID

Began as Team Member, promoted to Team Trainer (1 mo.), Shift Lead (6 mo.) and then AGM (~1 year)