• Delivered on-site and remote technical support, encompassing installation, maintenance, troubleshooting, and repairs for complex automated robotics

• Analyzed and enhanced operational performance of automated medical equipment, addressing customer needs and driving ECOs across three product lines

• Empowered customers through training in operation and maintenance of automated systems, while acting as a liaison for technical and administrative support

• Managed service operations, including scheduling, travel, parts inventory, and customer feedback to identify growth opportunities within existing accounts

• Ensured documentation of all service activities, including updates to service management systems, records, and reports, in line with ISO and FDA standards

• Provided global engineering service and support, maximizing machine uptime and reliability for customers spanning Europe, Asia, and the Americas

• Diagnosed and resolved complex electromechanical medical device issues, performing troubleshooting down to the component level

• Served as the internal systems engineer, supporting hardware and software testing within a laboratory environment for product and application R&D of label-free acoustic and magnetic cell separation devices / applications

• Demonstrated autonomy in performing technical repairs, preventative maintenance, IQOQ, and product demos on complex medical devices to ensure optimal equipment performance

• Built and maintained collaborative relationships with vendors, distributors, and product users, ensuring seamless engineering support and communication

• Authored engineering maintenance and calibration SOPs and product manuals, leveraging global service ticket data to ensure ISO and FDA compliance

• Tested and verified cell separation through basic flow cytometry

• Increased annual US sales revenue from 2023 to 2024 by 100% through championing cross-selling

• Managed lesson plans, assessments, and progress of 300+ students using effective organizational skills and attention to detail

• Utilized strong interpersonal skills, adaptable teaching methods, and problem solving to address class and individual needs

• Developed a multi-week engineering curriculum to foster interdisciplinary ESL experiences

• Integrated real-world engineering problem solving into physical sciences curriculum

• Balanced digital tools and simulations to convey the importance of scientific principles and enhance teaching effectiveness

• Championed diverse perspectives for an inclusive and engaging environment

• Conducted inventory, preventative maintenance, routine troubleshooting, and emergency repairs

• Ensured design compliance while developing P&IDs for localized/sub-irrigation systems

• Operated and monitored 15kW deep-cycle solar power systems and 20kW industrial generators

• Improved warehouse traffic flow, racking ergonomics, and safety level through strategic multi-tier space planning and collaboration with EH&S

• Collaborated externally with equipment manufacturers to evaluate existing and new technologies to reduce operating costs and improve machine reliability

• Oversaw a team of five mechanics in the upkeep and repair of 12 Brunswick pinsetters (installed in 1943) through a transition to 12 QubicaAMF pinsetters (installed 2019)

• Examined broken machines and conceptualized, as well as implemented, repairs in order to maintain daily operations

• Developed, documented, and implemented a training program, repair manual, and inventory system

• Optimized and streamlined efficiency and communication of daily tasks through specified delegation and process revaluations