I first worked on the Inbox team, connecting small business owners with their customers via an online chat widget. I later transitioned to the Retail team, where I worked on projects that improved the checkout flow for retail staff using Shopify’s POS system.
•Led design on dozens of successful product initiatives
•Led effective meetings and presentations
•Organized many team-building events, improving retention and satisfaction among members of my team
•Wrote scripts for and conducted dozens of user interviews, then synthesized their feedback, analyzed how it related to our organizational goals, and used this information to create impactful design projects
•Developed and taught multiple skills-based workshops