• Collaborate cross-functionally with product managers, engineers, and stakeholders to define and execute large-scale feature requirements.

• Serve as research lead, conducting usability studies and stakeholder interviews to guide design strategy and optimize enterprise SaaS experiences.

• Leverage design systems (e.g., Salesforce SLDS) and reusable components to ensure consistent experiences.

• Lead end-to-end design of complex B2B and enterprise SaaS features, from user research and wireframes to high-fidelity UI and launch for ServiceMax

• Partner with global stakeholders and engineers to align on design strategy and deliver scalable solutions worldwide.

• Serve as the go-to designer for features like Service Board, guiding teammates and stakeholders through workflows and design decisions.

• Designed and optimized the dispatch console experience used by operations teams to manage real-time service workflows

• Simplified complex service routing systems into intuitive visual dashboards, enabling dispatchers to manage high-volume requests with greater confidence and fewer errors.

• Synthesized user research findings into personas, journey maps, and service blueprints, driving data-informed feature prioritization for dispatch tools.

• Worked closely with product operations to translate complex business rules into clear, actionable UI workflows that balanced dispatcher autonomy with automation.

• Partnered with AI engineers to define ethical guardrails and transparency principles for AI behavior in operational tools.

• Taught UX/UI design principles and workflows to high school students, translating complex concepts into approachable lessons.

• Coached students on design thinking, usability, and visual design best practices to build strong foundational skills.

• Developed curriculum and learning materials that emphasized design thinking, usability, and user-centered design principles.

• Spearheaded discovery/market research and co-led redesign of Eco-Fashion website to improve bounce rates.

• Navigated and improved company problem space by implementing accessibility, informational architecture, and appropriate UX writing.

• Presented and explained design decisions for UX deliverables in the form of low fidelity wireframes, high fidelity mockups, as well as an interactive prototype.

700+ hours of hands-on courses, with 1:1 expert mentor oversight, and completion of 4 in-depth portfolio projects. Mastered skills in information architecture, sketching and wireframing, prototyping and testing, eCommerce and browsing, persuasive and anticipatory design, gamification and behavior change, dashboards and data design, social media and messaging, and product lifecycle.