# Reyna Martinez > Product Designer Location: San Francisco Bay Area, United States Profile: https://flows.cv/reynamartinez An intentional designer dedicated to putting users first. I believe in blending psychology with design to build data-driven solutions and inspire the human experience. Portfolio: https://reynadesigns.webflow.io/ ## Work Experience ### Product Designer @ ServiceMax, a PTC Technology Jan 2023 – Present | Pleasanton, California, United States - Collaborate cross-functionally with product managers, engineers, and stakeholders to define and execute large-scale feature requirements. - Serve as research lead, conducting usability studies and stakeholder interviews to guide design strategy and optimize enterprise SaaS experiences. - Leverage design systems (e.g., Salesforce SLDS) and reusable components to ensure consistent experiences. -Lead end-to-end design of complex B2B and enterprise SaaS features, from user research and wireframes to high-fidelity UI and launch for ServiceMax - Partner with global stakeholders and engineers to align on design strategy and deliver scalable solutions worldwide. - Serve as the go-to designer for features like Service Board, guiding teammates and stakeholders through workflows and design decisions. ### Associate UX Designer @ ServiceMax, a PTC Technology Jan 2022 – Present | Pleasanton, California, United States - Designed and optimized the dispatch console experience used by operations teams to manage real-time service workflows - Simplified complex service routing systems into intuitive visual dashboards, enabling dispatchers to manage high-volume requests with greater confidence and fewer errors. - Synthesized user research findings into personas, journey maps, and service blueprints, driving data-informed feature prioritization for dispatch tools. - Worked closely with product operations to translate complex business rules into clear, actionable UI workflows that balanced dispatcher autonomy with automation. - Partnered with AI engineers to define ethical guardrails and transparency principles for AI behavior in operational tools. ### UX/UI Design Instructor @ Stedu Association Group Jan 2022 – Jan 2022 | Remote - Taught UX/UI design principles and workflows to high school students, translating complex concepts into approachable lessons. - Coached students on design thinking, usability, and visual design best practices to build strong foundational skills. - Developed curriculum and learning materials that emphasized design thinking, usability, and user-centered design principles. ### UX Design Intern @ Eco-Stylist Jan 2021 – Jan 2021 | Remote - Spearheaded discovery/market research and co-led redesign of Eco-Fashion website to improve bounce rates. - Navigated and improved company problem space by implementing accessibility, informational architecture, and appropriate UX writing. - Presented and explained design decisions for UX deliverables in the form of low fidelity wireframes, high fidelity mockups, as well as an interactive prototype. ### UX/UI Student @ Springboard Jan 2020 – Jan 2021 | Remote 700+ hours of hands-on courses, with 1:1 expert mentor oversight, and completion of 4 in-depth portfolio projects. Mastered skills in information architecture, sketching and wireframing, prototyping and testing, eCommerce and browsing, persuasive and anticipatory design, gamification and behavior change, dashboards and data design, social media and messaging, and product lifecycle. ### Recruiter @ EdTheory Jan 2018 – Jan 2020 | Pleasanton, CA - Led public speaking events by speaking and presenting company workshops in front of crowds of 50+ people. - Articulate and showcase different projects and company artifacts in front of crowds as well as smaller meeting settings. - Schedule interviews onsite and online while working directly with candidates and hiring managers; platforms utilized were ZOOM, Go-To Meeting, and Google Hangouts - Planned for hiring events, conventions, conferences, and other university affairs months ahead of time and ensured all staff was notified and well-prepared - Arrange travel logistics for visiting candidates from out of state and out of country ### Registered Behavior Technician @ Thrive Therapy & Social Center Jan 2017 – Jan 2018 | San Jose, California -Worked directly with clients in the field, observed behavior, collected data, measured client’s independent success, and reported results to supervisor and client guardians daily -Implemented ABA techniques to increase language and communication, appropriate play skills, cooperation skills, and self-help skills -Collaborated with supervising BCBA's to develop and update intervention and treatment plans -Aided Occupational Therapist and Speech Language Pathologist during sessions ### Neuropsychology Research Assistant @ University of California, San Francisco Jan 2017 – Jan 2017 | San Francisco Bay Area • Involved in the development of neuroscientific research by facilitating data collection • Establish high-quality professionalism by abiding to procedures according to the lab’s regulations and conditions • Affiliate and establish a credible rapport with research participants through clarity and professionalism ### Student Advisor/Resume Reviewer @ Biola University Jan 2015 – Jan 2017 | Student Success: Career Center • Planned and presented resume building workshop for students on campus; discussed communication strategies and resume tips for candidates seeking jobs • Advised students through 1 on 1 appointments who came in to the Career Center for a resume review or job/internship search assistance • Assist the Employer Relations team in spot checking and editing resumes going to key employer contacts ### Student Associate @ Biola University Jan 2015 – Jan 2016 | Center for Career Development - Represented as the first point of contact for university’s career center - Managed Google calendar to schedule a variety of appointments and campus events - Implemented efficient customer service by communicating department’s services to the guest while holding a friendly and welcoming disposition - Networked with employers to schedule career fairs and job opportunities for students ## Education ### UX/UI Design Springboard ### Bachelor’s Degree in Psychology Biola University ## Contact & Social - LinkedIn: https://linkedin.com/in/reyna-martinez - Portfolio: https://reynadesigns.webflow.io/ --- Source: https://flows.cv/reynamartinez JSON Resume: https://flows.cv/reynamartinez/resume.json Last updated: 2026-04-13