# Riane Williams

> Customer Experience Professional

Location: Brooklyn, New York, United States
Profile: https://flows.cv/riane

## Work Experience
### Senior Customer Operations Manager @ Ramp
Jan 2022 – Present | New York City Metropolitan Area

### Director of Client Support @ Attentive
Jan 2020 – Jan 2021

### Manager of Customer Support @ 1010data
Jan 2020 – Jan 2020 | New York, United States

### Manager of Partner Support @ Button
Jan 2017 – Jan 2020 | Greater New York City Area

### Customer Experience Manager @ Button
Jan 2017 – Jan 2018 | Greater New York City Area

### Resolution Desk Manager @ Square
Jan 2013 – Jan 2016 | Greater New York City Area
Resolution Desk Manager (2/12/15 - 12/2/17)

•	Key member of a small specialized team handling escalations for a large support team focusing on high-touch troubleshooting, training, and development. 
•	Responsible for managing relationships by motivating and guiding supporters to provide excellent customer service to our merchants to meet our team's aggressive customer satisfaction goals.
•	Working closely with our Product Specialists and developers to surface and improve training, policy/procedure, and communication.
•       Product and policy expert providing internal support across 3 locations. 
•	Prioritizing and triaging technical issues to ensure quality reporting is escalated to our engineering teams.

Customer Support Associate (9/16/14 - 2/12/15)

•	Coordinated with third-party integration partners and PMs to streamline Support escalation paths.
•	Developed and participated in shadow program to ensure quality customer interactions.
•	Served as a point of contact for customer support issues and policy development.
•	Maintained core support responsibilities while managing additional responsibilities.


Customer Support Representative (12/13-9/14)

•	Provided excellent support to our customers through phone, email, and social media networks achieving an average of 90% CSAT.


## Education
### BA Hons in Business Management - Marketing
University of Westminster

### High School Diploma
ALAMO HEIGHTS HIGH SCHOOL


## Contact & Social
- LinkedIn: https://linkedin.com/in/rianewilliams4

---
Source: https://flows.cv/riane
JSON Resume: https://flows.cv/riane/resume.json
Last updated: 2026-04-07